Customer Service Consultant: ABSA Bank

Are you passionate about delivering exceptional customer service? Do you want to be part of a purpose-driven organization that values people, growth, and innovation? ABSA Bank invites dynamic, customer-focused individuals to apply for the role of Customer Service Consultant based in Johannesburg.

Now Hiring: Customer Service Consultant
Location: Johannesburg, South Africa
Job Type: Full-Time | Work Mode: Hybrid (In-office & Remote)
Application Deadline: June 7, 2025
Requisition ID: R-15975916
Be Part of ABSA Bank’s Legacy—Build Africa’s Future, One Story at a Time

With more than a century of financial leadership, ABSA stands tall as one of Africa’s most respected banking institutions. As a proudly African group with deep local roots and international reach, we’re on an exciting journey of transformation and growth. This is your chance to join a company that is shaping the future of banking across the continent.

Why This Role is Important

As a Customer ServiceConsultant, you’ll be at the heart of ABSA’s customer experience strategy. This isn’t just a support role—it’s a customer advocacy mission. You’ll act as a bridge between the bank and its valued clients, ensuring queries are handled efficiently, issues are resolved professionally, and every interaction leaves a lasting, positive impression.

You will play a vital role in retaining and nurturing customer relationships by ensuring their needs are not only met—but exceeded. From call handling to providing valuable insights, your contribution will directly impact ABSA’s promise of delivering world-class service.

Key Responsibilities- Customer Service Consultant

Operations Management
• Handle incoming calls and digital customer queries with speed, empathy, and accuracy.
• Follow standard operating procedures (SOPs) to ensure consistent and compliant service.
• Identify pain points in the customer journey through analysis of Net Promoter Scores (NPS) and other feedback tools.

• Provide data-driven insights to improve service delivery and customer satisfaction.
• Collaborate with cross-functional teams to implement new, innovative service strategies.
• Ensure daily performance goals and turnaround times are consistently met. Customer Service Consultant
• Contribute to digital transformation by encouraging customer use of self-service tools.

Client Experience
• Deliver a seamless, customer-first experience across every touchpoint.
• Use customer insights to tailor your service and anticipate client needs.
• Monitor and report on service trends to help the business evolve. Customer Service Consultant.
• Clarify customer expectations and strive to exceed them in every engagement.

Financial Awareness
• Adhere to policies and practices that reduce risk and prevent financial loss.
• Maximize productivity by focusing on value-added tasks that support business outcomes.
Learning & Growth
• Commit to ongoing personal and professional development.
• Be open to coaching, feedback, and upskilling opportunities. Customer service Consultant.
• Embrace ABSA’s values and demonstrate a passion for continuous improvement.
• Cultivate a learning mindset and take pride in representing the brand.

Regulatory Compliance
• Ensure all duties are performed in line with ABSA’s risk and compliance framework.
• Uphold internal policies and external regulatory standards to protect both the business and customers.

Minimum Requirements

• Education: Higher Certificate or equivalent
• Excellent communication skills, both verbal and written.
• Strong analytical and problem-solving abilities.
• Digital literacy and comfort using multiple platforms and CRM tools.
• Passion for customer advocacy and service excellence.

Diversity & Inclusion at ABSA

ABSA Bank is a proud equal opportunity and affirmative action employer. In line with the Employment Equity Act 55 of 1998, preference will be given to candidates from designated groups. We are committed to reflecting the rich diversity of South Africa and building a workforce that is representative and inclusive.

What You Can Expect
By joining ABSA, you’re not just stepping into a job—you’re stepping into a long-term career path filled with opportunities to grow, innovate, and make an impact. You’ll work alongside industry experts and be part of a team that genuinely cares about people, communities, and shaping Africa’s financial future.
Whether you’re passionate about technology, customer relationships, or continuous improvement, there’s a place for you here. We value the experience you bring, and we’re ready to support you in building the future you want.

Ready to Join Us? How to apply

If you’re enthusiastic about customer service, driven by purpose, and ready to make a difference in the lives of our clients, apply today. The closing date for applications is June 7, 2025—don’t miss this opportunity to grow with one of Africa’s leading banks.
Click below to start your application and be part of a journey that matters.

[Apply Now Customer Service Consultant] This is ABSA Bank job web portal

Or visit https://absa.wd3.myworkdayjobs.com/en-US/ABSAcareersite/job/ and search for the Customer Service Centre Consultant

You may apply for Administrative Assistant at City of Ekurhuleni

Visit dailyspark.co.za to view more jobs

Stay Connected:
Follow VisionSoul on social media and join our WhatsApp channel for the latest updates.

Disclaimer:
VisionSoul.co.za operates independently and is not connected to or endorsed by any employers or recruiters featured on this platform. We do not engage in recruitment or application processing on behalf of any organization.
VisionSoul serves as an informational hub, providing users with access to career opportunities and employment-related content.