Tsebo Helpdesk agent jobs in Johannesburg 2025

Join Tsebo Solutions Group as a Helpdesk Agent in Johannesburg – 2025. Are you a customer service enthusiast with a passion for problem-solving and operational efficiency? Tsebo Solutions Group is excited to invite applications for the role of Helpdesk Agent in Johannesburg. If you thrive in dynamic environments, enjoy supporting clients, and have exceptional communication and organizational skills, this is the opportunity for you.

Discover how Tsebo Helpdesk agent jobs in Johannesburg 2025 can launch your career in a leading integrated workplace management solutions company.

About Tsebo Solutions Group

Tsebo Solutions Group is a premier African provider of Integrated Workplace Management Solutions (IWMS). For decades, we have empowered organizations to reduce costs, manage risks, and streamline complex operational processes. Our services span a wide range of industries and include Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Security and Protection, Energy Management, Procurement, Workspace Design, Engineering, and even the management of remote camps.

At the heart of our organization is our people. We invest heavily in talent development because we believe that knowledgeable, motivated employees are the key to delivering exceptional client experiences. Tsebo Helpdesk agent jobs in Johannesburg 2025 provide a unique opportunity to join a team that values innovation, operational excellence, and customer satisfaction.

Why Work as a Tsebo Helpdesk Agent in Johannesburg 2025?

Becoming a Helpdesk Agent at Tsebo is more than just a job; it is a gateway to professional growth and skill enhancement in the facilities management and customer service industries. Here’s why this position is highly sought after:

• Exposure to diverse client environments: You will interact with clients from multiple sectors, providing support and ensuring smooth operational workflows.
• Career progression: As a member of Tsebo Solutions Group, you have access to career advancement opportunities, mentorship, and professional development programs.

• Skill development: Enhance your proficiency in helpdesk software, work order management systems, and data capturing processes.
• High-demand role: Helpdesk professionals are critical in ensuring operational efficiency, making this role a cornerstone of our service delivery.

• Job stability and growth: As a permanent position, Tsebo Helpdesk agent jobs in Johannesburg 2025 offer long-term career security in a reputable company.

Job Responsibilities

As a Helpdesk Agent, your role will be pivotal in ensuring the smooth flow of operations and maintaining a superior customer experience. Your responsibilities include:

Operational Delivery
• Create, manage, and track work orders across multiple platforms efficiently.
• Respond to client queries and issues promptly to ensure timely resolution.
• Follow up on all outstanding requests and escalate issues when necessary.
• Maintain accurate reports, records, and tracking matrices for operational transparency.
• Ensure strict compliance with Service Level Agreements (SLA).

Customer Focus
• Maintain a customer-centric approach, enhancing client satisfaction and lifetime value.
• Communicate professionally across all channels—phone, email, or chat.
• Provide guidance on workplace management procedures, compliance changes, and operational updates.
• Address client inquiries efficiently, escalating when necessary.
• Manage conflicts professionally and ensure follow-up on all client interactions.

Work Order Management
• Answer all calls within 20 seconds and respond to emails within 30 minutes.
• Log all requests meticulously, capturing accurate caller and request details.
• Categorize and prioritize requests in line with company policies.
• Dispatch work orders to the correct department, supplier, or personnel.

• Assess and manage incoming and outgoing quotes according to established business protocols.
• Monitor requests rigorously to ensure compliance with SLA targets. Tsebo Helpdesk agent jobs in Johannesburg 2025.

Data Management & Reporting
• Prepare ad-hoc, daily, weekly, and monthly operational reports for stakeholders.
• Maintain accurate and up-to-date records across multiple platforms.
• Ensure precise data capturing and efficient reporting processes.

Code of Conduct
• Undertake additional responsibilities as directed by management.
• Promote Tsebo’s brand, values, and corporate responsibility initiatives.
• Adhere to all Safety, Health, Environmental, and Quality (SHEQ) policies.
• Uphold ethical standards and integrity in all workplace interactions.

Skills and Competencies
Successful candidates will possess the following attributes:
• Excellent communication, interpersonal, and listening skills.
• Strong analytical and problem-solving capabilities.
• Ability to work effectively under pressure and meet tight deadlines.
• Proficiency in MS Office Suite, especially Excel.
• Knowledge of helpdesk software and work order management systems.

• Deep understanding of facilities management operations.
• Exceptional client rapport and conflict resolution skills.
• Outstanding written and verbal communication, including accurate transcription of verbal interactions.
• Time management, multitasking, and prioritization skills. Tsebo Helpdesk agent jobs in Johannesburg 2025.

• Professional, customer-focused attitude with a service-oriented mindset.
• Resilience, emotional intelligence, and adaptability to varying work environments.
By developing these competencies, employees in Tsebo Helpdesk agent jobs in Johannesburg 2025 are positioned to deliver high-quality service consistently and contribute meaningfully to Tsebo’s operational excellence.

Qualifications

• Grade 12 certificate (mandatory).
• Computer literacy with proficiency in Microsoft Office applications.
• Minimum of 3 years’ experience in a call centre, helpdesk, or customer service environment, preferably within facilities management.
• Familiarity with operational procedures, reporting, and workflow management is highly advantageous. Tsebo Helpdesk agent jobs in Johannesburg 2025.

What You Will Gain

Joining Tsebo as a Helpdesk Agent comes with numerous professional and personal benefits:

• Competitive remuneration: Fair and market-aligned salary packages.
• Comprehensive training: Access to in-depth onboarding and continuous learning programs.
• Supportive work environment: A culture that values collaboration, mentorship, and teamwork.

• Career progression: Opportunities to move into supervisory or specialist roles within facilities management and customer service.
• Recognition and rewards: High-performing employees are acknowledged through structured reward programs.

By joining our team through Tsebo Helpdesk agent jobs in Johannesburg 2025, you are not just securing employment—you are investing in a career that offers growth, recognition, and meaningful impact.

Daily Work Environment

Helpdesk Agents operate in a fast-paced, high-volume environment that requires precision, attention to detail, and empathy. Each day presents opportunities to interact with clients, address their concerns, and ensure operational efficiency. By embracing this role, you will develop:

• Advanced problem-solving skills.
• Enhanced client relationship management.
• Proficiency in real-time workflow management.
• The ability to handle complex queries and challenging clients with professionalism.

Tsebo Helpdesk agent jobs in Johannesburg 2025 demand proactive individuals who can balance multiple priorities while maintaining high standards of service.

How to Excel in This Role

To thrive as a Helpdesk Agent at Tsebo:

• Prioritize tasks effectively using SLA and priority matrices.
• Maintain clear and accurate records of all interactions and work orders.
• Communicate promptly and professionally with clients, colleagues, and stakeholders.
• Leverage technology efficiently, mastering helpdesk software and data management tools.

• Demonstrate emotional intelligence, handling irate clients calmly and diplomatically.
• Collaborate with cross-functional teams to resolve operational challenges swiftly.
By demonstrating these competencies, candidates can achieve success and advancement in Tsebo Helpdesk agent jobs in Johannesburg 2025.

Why Tsebo Is a Great Employer

Tsebo Solutions Group prides itself on cultivating a workplace culture that is engaging, supportive, and professional. Employees are encouraged to:

• Innovate and bring forward solutions that enhance operational efficiency.
• Develop their professional capabilities through structured training programs.
• Work in an environment that promotes diversity, inclusion, and mutual respect.
• Gain exposure to multiple facets of facilities management and integrated workplace solutions.

By choosing Tsebo Helpdesk agent jobs in Johannesburg 2025, you align yourself with a company that invests in people and builds long-term careers.

Final Thoughts

Tsebo Helpdesk agent jobs in Johannesburg 2025 provide an exceptional opportunity to join a reputable organization, develop your skills, and advance your career in customer service and facilities management. With a supportive environment, clear pathways for growth, and a commitment to operational excellence, Tsebo is the perfect place for professionals eager to make a tangible impact.

Working as a Helpdesk Agent at Tsebo allows you to build a rewarding career while contributing to a company that values innovation, efficiency, and client satisfaction. Each day presents opportunities to interact with diverse clients, solve problems creatively, and grow both personally and professionally.

Embrace this opportunity today, and join a team where your skills, dedication, and passion are recognized and rewarded. Tsebo Helpdesk agent jobs in Johannesburg 2025 are not just jobs—they are career-defining opportunities.

✅ Apply now and take your first step toward a fulfilling career with Tsebo Solutions Group. Explore, grow, and succeed with one of Africa’s leading Integrated Workplace Management Solutions providers. Don’t miss out on Tsebo Helpdesk agent jobs in Johannesburg 2025—your future starts here!

Application Process- How to Apply

Are you ready to take the next step in your career? Applying is simple:

• Visit our career portal: Tsebo Careers Portal- Apply Here!

• Complete your application, ensuring all qualifications, experience, and skills are accurately listed.
• Submit your application before the closing date: 21 October 2025.

Ensure your application highlights your experience in helpdesk or customer service roles, your knowledge of facilities management, and your ability to handle multiple tasks efficiently. Successful applicants will be contacted for further assessments.

FAQs – Tsebo Helpdesk Agent Jobs in Johannesburg 2025

• What is the closing date to apply?
The closing date for applications is 21 October 2025.
• Where is the position located?
The role is based in Johannesburg, Gauteng, South Africa.
• Is this a permanent position?
Yes, this is a permanent Helpdesk Agent position.

• What qualifications are required?
Applicants must have Grade 12 and computer literacy.
• How much experience is needed?
A minimum of 3 years in a helpdesk, call centre, or customer service environment is required.

• Do I need knowledge of facilities management?
Yes, an understanding of facilities management operations is highly advantageous.
• How do I apply for the job?
Apply online via the Tsebo career portal: Apply Here.

• What skills are important for this role?
Key skills include customer service, data capturing, communication, multitasking, and problem-solving.
• Will there be career growth opportunities?
Yes, Tsebo offers career advancement and professional development for successful employees.

• Can I work independently in this role?
Absolutely. This role requires self-discipline, initiative, and the ability to work independently while maintaining high standards.

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