Product Support Agent at Tracker

Tracker is looking for a Product Support Agent to provide exceptional service to our Consumer and Corporate customers in Randburg, Gauteng. Are you ready to join one of South Africa’s most respected and innovative vehicle tracking and telematics companies? If you’re tech-savvy, solutions-oriented, and passionate about customer support, we want to hear from you.

Job Title: Product Support Agent –Randburg, Gauteng Reference:TRACK_001318

Listing Status: Open for ApplicationsApply By: 29 April 2025

Location: Randburg, South Africa Industry: IT & Internet | Vehicle Telematics

Contract Type: Permanent, Full-Time Remuneration: Market-Related Salary PackageEmployment Equity: This is not an EE position

What Does the Role Involve?

As a Product Support Agent, your core responsibility is to deliver outstanding support for Tracker-installed products, ensuring our clients enjoy a seamless experience with our vehicle tracking technology. You’ll be a key part of our support ecosystem, working with industry-leading tools and systems.
Key responsibilities include:

• Offering telephonic support to existing customers, helping them with operational and technical questions about their Tracker units.
• Handling after-installation product support across multiple platforms, including TomTom, Empower, Skygistics, and Skytrax.

• Liaising with a range of stakeholders such as internal departments, external clients, Tracker branches, consultants, and the fitment teams.
• Managing and maintaining up-to-date client and vehicle records in internal databases. Agent.

• Coordinating with the Cancellations Team when clients submit service termination requests.
• Performing general administrative functions, including pulling system reports, conducting technical investigations, resetting passwords, and roaming configurations.

• Logging service requests and following up on resolution status to ensure client satisfaction.
• Handling complaints and feedback through telephone and email channels, maintaining a professional and empathetic approach.

• Supporting your team by complying with shift schedules as determined by the Telephony system.
• Assisting with any other duties as assigned by your Line Manager or Supervisor.

Who Are We Looking For? Requirements

The ideal candidate for this role is dependable, detail-focused, and customer-centric. If you’re someone who thrives in a fast-paced, tech-driven environment, you’ll find a fulfilling career path at Tracker. Agent.

Minimum qualifications and experience:
• Matric / Grade 12 certification is required.
• At least one year of experience in a customer service or call centre environment.
• Proficient in Microsoft Office Suite, Outlook, and Internet Explorer.

• Basic understanding of telematics, GSM technology, and satellite communication.
• Clear and professional communication skills, both written and verbal.

• A problem-solving mindset with a willingness to take full ownership of customer issues.
• Knowledge of systems such as Tracker TMS, CRM, CDS, Skytrax Web, and Skytrax Sales Support is highly advantageous.

Core Competencies & Skills We Value:
• Strong attention to detail
• Proactive and uses initiative
• Able to work independently as well as in a team. Agent.

• Effective problem-solving capabilities
• Customer-focused with a drive to deliver results
• Committed to continuous learning and improvement

Why Join Tracker?

At Tracker, we’re more than a vehicle tracking company — we’re a leader in vehicle telematics and smart mobility solutions in South Africa. When you join our team in Randburg, you become part of a company that values trust, innovation, and service excellence.

We invest in our employees through training, support, and long-term career growth opportunities. You’ll be working alongside professionals who are passionate about what they do, in a collaborative environment that encourages innovation and customer obsession.

Ready to Take the Next Step in Your Career? How to Apply

If you’re based in Randburg or nearby areas like Sandton, Rosebank, or Fourways, and you’re looking for a permanent job where your technical support skills and customer service experience can shine—this is your chance. Apply before 29 April 2025 to be considered.

Apply now and become a part of South Africa’s most trusted name in vehicle tracking and telematics.

[Click here to apply for Product Support Agent] This is a Tracker’s online career portal

Or visit https://careers.tracker.co.za/applicant/index.php

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