Discovery Life Funeral Policy Administrator Jobs 2025

Discovery Life Funeral Policy Administrator Jobs 2025 – Join a Leading Life Assurance Company. Are you ready to take your career to the next level in the financial services and life assurance industry? Discovery Life funeral policy administrator jobs 2025 offer a unique opportunity to join a leading organization that values innovation, customer excellence, and meaningful impact. Discovery Life is on the lookout for talented, detail-oriented, and proactive administrators to strengthen our team and deliver top-tier support to our clients and financial advisors.

If you are passionate about administration, enjoy helping clients, and thrive in a dynamic and fast-paced environment, this role could be your perfect fit. This detailed job post will walk you through everything you need to know about the Discovery Life funeral policy administrator jobs 2025, including responsibilities, qualifications, skills, and how this role could transform your career.

About Discovery

Discovery is a global leader in health, life, and risk assurance, with a core purpose to make people healthier and enhance and protect their lives. The company thrives on innovation, sustainability, and creating meaningful societal impact, going beyond financial success. At Discovery, employees are empowered to excel, learn, and grow in a fast-moving environment that encourages creativity, accountability, and purpose-driven work.

Working at Discovery is not just about employment; it is about joining a culture where your contributions can create measurable change in people’s lives. Our employees are our greatest asset, and we actively invest in developing talent that aligns with our values and mission. By joining the Discovery Life funeral policy administrator jobs 2025, you will become part of an organization that values integrity, excellence, and collaboration.

About Discovery Life

Discovery Life operates within an innovative and fast-paced sector of the financial services industry. As a dynamic business unit, Discovery Life provides life assurance and risk solutions to individual clients. Our focus is on customer engagement, enhancing customer experiences, and building long-lasting relationships with our brokers and other stakeholders.

Working in Discovery Life is highly rewarding for individuals who are committed to delivering exceptional service and providing accurate and timely solutions to client queries. By joining the Discovery Life funeral policy administrator jobs 2025, you will play a crucial role in ensuring that clients receive a seamless and professional service experience.

Discovery Life is committed to maintaining high standards of customer care and supporting our employees in developing their skills, gaining exposure to industry best practices, and contributing to meaningful work that has a real impact on people’s lives.

Key Purpose of the Role

The primary goal of the Discovery Life funeral policy administrator jobs 2025 is to provide administrative support for individual funeral policies. While Discovery Life collaborates with outsourced service providers for policy administration, clients and financial advisors require additional support to ensure processes run efficiently and accurately.

As a Funeral Policy Administrator, you will work closely with the outsource service provider and internal teams to maintain high-quality service standards. You will ensure policies are updated correctly, client queries are addressed promptly, and reports are maintained and shared as prescribed. Your work will directly influence the customer experience and satisfaction, helping Discovery Life maintain its reputation for excellence.

Key Responsibilities

The Discovery Life funeral policy administrator jobs 2025 involve a variety of administrative and client-facing responsibilities designed to ensure smooth and efficient policy management. Your duties will include:

1. Customer Service Excellence
• Attend to client inquiries, including updates to lives assured, premium collection mandates, contact information, and beneficiary details.
• Provide and explain policy forms such as claims forms, assisting clients in correctly completing and submitting them.
• Ensure that all client interactions are handled with empathy, accuracy, and professionalism.

2. Financial Advisor Support
• Provide clear, accurate, and timely support to financial advisors regarding individual funeral policies.
• Assist with guidance on credit control queries, including statements, payment arrangements, and refunds.
• Offer instructions and explanations for new processes or forms, ensuring financial advisors are well-informed.

3. Policy Administration
• Collaborate with outsourced service providers to ensure timely and correct policy updates.
• Maintain prescribed reports, statistics, and documentation to meet compliance and internal standards.
• Prepare and dispatch reports to financial advisors and franchises on a daily, weekly, and monthly basis.

4. Complaint and Escalation Management
• Handle client complaints professionally and escalate issues to the team leader or manager when required.
• Ensure that all escalations are documented and followed up to resolution, maintaining client satisfaction and confidence in Discovery Life services.

By fulfilling these responsibilities, the Discovery Life funeral policy administrator jobs 2025 will contribute significantly to the operational efficiency of Discovery Life and the overall satisfaction of our clients.

Personal Attributes and Skills

Successful candidates for the Discovery Life funeral policy administrator jobs 2025 will possess the following attributes and skills:

• Analytical Problem Solving: Ability to approach challenges logically and find efficient solutions.
• Numeracy Skills: Comfort working with numbers, statements, and financial data.
• Excellent Communication Skills: Strong verbal and written communication skills to engage with clients, advisors, and colleagues professionally.

• Interpersonal Skills: The ability to work collaboratively, maintain positive relationships, and foster teamwork.
• Accountability and Ownership: Taking responsibility for your tasks and seeing them through to completion with precision and reliability.

• Attention to Detail: Ensuring all client information, forms, and reports are accurate and error-free.
These skills are essential to providing the high-quality service Discovery Life is known for and to succeed in the Discovery Life funeral policy administrator jobs 2025.

Qualifications & Experience

While the Discovery Life funeral policy administrator jobs 2025 do not require extensive prior experience, the ideal candidate will meet the following qualifications:

• Completed Matric (Grade 12) – mandatory.
• Customer service experience – advantageous.
• Post-matric qualifications in business administration, financial services, or related fields – optional and advantageous.
• Proficiency in Microsoft Word, Excel, and Outlook.

• Experience in financial services administration is a plus but not required.
Candidates with these qualifications will be well-equipped to handle the demands of this role, provide excellent client service, and contribute positively to Discovery Life’s operational success.

Why Join Discovery Life?

Joining Discovery Life means more than just securing a job; it means becoming part of an organization that fosters personal growth, professional development, and societal impact. The Discovery Life funeral policy administrator jobs 2025 offer numerous benefits:

• Dynamic Work Environment: Engage with a fast-paced, innovative, and supportive team.
• Career Growth Opportunities: Access learning and development programs to advance your career.
• Impactful Work: Contribute to a company whose mission is to improve lives and protect families.

• Inclusive Culture: Join a workplace that values diversity, equity, and inclusion, and actively encourages applications from individuals with disabilities.
• Competitive Compensation: Receive a salary and benefits package that reflects your skills and contributions.

Discovery Life is dedicated to nurturing talent and empowering employees to excel in their roles, making the Discovery Life funeral policy administrator jobs 2025 a launching pad for career advancement in the life assurance industry.

Employment Equity

Discovery Life is committed to diversity and inclusion. The company’s approved Employment Equity Plan and targets will be considered during recruitment. As an equal opportunities employer, Discovery Life actively encourages people with disabilities to apply for the Discovery Life funeral policy administrator jobs 2025. Our goal is to create a workplace where everyone feels valued, respected, and empowered to succeed.

Summary

The Discovery Life funeral policy administrator jobs 2025 are ideal for individuals who are detail-oriented, proactive, and passionate about client service. By joining Discovery Life, you will be part of a globally respected organization committed to innovation, excellence, and societal impact. This role offers the opportunity to develop your skills, work in a dynamic environment, and make a meaningful difference in the lives of clients and financial advisors.

If you are looking for a career where your contributions matter, where growth is encouraged, and where your work directly impacts families and communities, the Discovery Life funeral policy administrator jobs 2025 could be the perfect fit.

Key Takeaways:
• Join a global leader in health and life assurance.
• Be part of a fast-paced, innovative, and supportive team.
• Develop your career with exposure to financial services and life assurance administration.
• Provide excellent service to clients and financial advisors.
• Contribute to meaningful work that protects families and communities.

How to Apply

Candidates interested in the Discovery Life funeral policy administrator jobs 2025 can apply directly through the Discovery Careers portal. Applications should include a comprehensive CV and proof of qualifications.

The application link is: Apply Here

FAQs About Discovery Life Funeral Policy Administrator Jobs 2025

• What is the role of a Funeral Policy Administrator?
The role involves supporting the administration of individual funeral policies, assisting clients and financial advisors, maintaining reports, and ensuring accurate processing.
• Do I need prior experience to apply?
Customer service experience is advantageous but not mandatory. Basic administration skills and Microsoft Office proficiency are essential.

• Where is the position based?
The role is based at Discovery Life, Sandton, Gauteng, South Africa.
• Is this a permanent position?
Yes, it is a full-time administrative role.
• What qualifications are required?
Matric (Grade 12) is required. Post-matric qualifications are advantageous.

• Does Discovery Life encourage diversity?
Yes, the company is an equal opportunities employer and actively encourages applications from individuals with disabilities.
• Will I interact with clients directly?
Yes, the role involves direct interaction with clients and financial advisors to provide support and guidance.

• Is there career growth potential?
Absolutely. Discovery Life provides learning and development opportunities for career advancement.
• Do I need technical skills?
Yes, proficiency in Microsoft Word, Excel, and Outlook is required.

• How can I apply?
Applications are submitted via the Discovery Careers portal: Apply Here

By choosing the Discovery Life funeral policy administrator jobs 2025, you are stepping into a role that values excellence, innovation, and personal growth. Join us to contribute to meaningful work, develop your skills, and make a lasting impact in the lives of our clients.

You may also want to apply for an Administrative Assistant roles at Road Accident Fund RAF

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