Discovery: DC – Employee Benefit Advice Specialist

Join Discovery in Sandton as a DC – Employee Benefit Advice Specialist. In an ever-evolving digital world, speed, flexibility, and convenience are no longer just nice-to-haves—they’re expectations. At Discovery Connect, we empower people to make impactful decisions faster by offering innovative, personalized financial solutions that match the pace of their lives. As the first touchpoint many clients have with the Discovery brand, our team is made up of forward-thinking, dynamic individuals who embody excellence, energy, and empathy.

Business Unit: Discovery Connect
Department: Financial Analysis
Date Listed: 22 May 2025
Location: Sandton, South Africa

Discovery Connect is one of the fastest-growing divisions within the Discovery Group. We are proud to represent all of Discovery’s product lines and are continuously exploring new ways to deliver value. If you are driven by purpose, passionate about helping others, and energized by growth, we want you on our team.

About the Role: DC – Employee Benefit Advice Specialist (1DP)

Are you someone who thrives on providing meaningful financial guidance? Do you believe that empowering people with the right benefits can change their lives? If so, Discovery Connect has the perfect opportunity for you.
We’re looking for an enthusiastic and knowledgeable Employee Benefit Advice Specialist to join our Sandton-based team.

In this role, you’ll support new and existing employees in navigating their health-related employee benefits, including onboarding them to the Discovery Health Medical Scheme (DHMS), promoting Vitality participation, and guiding them through the GAP cover options.
This is more than just a role—it’s an opportunity to be part of something bigger: shaping the well-being of our people while representing one of South Africa’s most trusted brands.

What You’ll Be Responsible For

As a DC – Employee Benefit Advice Specialist, you’ll be at the heart of the employee experience. Your key responsibilities will include:
• Smooth Onboarding: Efficiently enroll new hires into the Discovery Health Medical Scheme (DHMS) within their first month of employment.
• Vitality Activation: Encourage employees to sign up for Vitality Premium. Where not applicable, ensure they are enrolled in Vitality Active.

• GAP Cover Introduction: Proactively market GAP cover options during the onboarding process and assist with selections and activation.
• Ongoing Benefit Education: Drive continuous GAP cover education and engagement with existing employees to maximize uptake.
• Resolution of Complex Queries: Handle and resolve escalated medical aid concerns, ensuring a high level of service and employee satisfaction.

• Exemplary Member Service: Offer timely, courteous, and knowledgeable support to all members regarding their benefits.
• Flawless Administration: Complete daily administrative tasks with precision to maintain seamless service delivery.
• Regulatory Compliance: Upload all necessary compliance documentation promptly, helping maintain a best-in-class low DPMO (Defects Per Million Opportunities) score.

• Strategic Contributions: Support strategic initiatives and participate in ad hoc projects that align with Discovery Connect’s long-term goals.
• Team & Culture Engagement: Play an active role in key internal events like Core Induction Day 1 and Vitality in Action Days, helping new and current employees connect with Discovery’s culture and values.

What We’re Looking For

We’re searching for someone who is:
• Action-oriented: You take initiative and are proactive in delivering results.
• A Clear Communicator: You speak and write in a way that is easily understood and persuasive.
• A Natural Networker: You build and maintain strong relationships with colleagues and clients.
• Results-Driven: You set high goals and work persistently to achieve them.
• Accountable: You take ownership and deliver on your commitments.

Minimum Requirements

To succeed in this role, you’ll need the following:
• A completed Matric (Grade 12) qualification
• RE5 certification
• At least 1 to 2 years’ experience in a client-facing financial advisory role
Preferred (But Not Essential)
• NQF Level 4-6 qualification
• RE1 certification
• Accreditation to advise on and sell Health and Life products

• A tertiary qualification in Financial Planning or related discipline
Committed to Diversity & Inclusion
Discovery is proud to be an Equal Opportunity Employer. We believe diversity is our strength, and we’re committed to building a workforce that reflects the rich tapestry of South Africa. As part of our Employment Equity Plan, we welcome and actively encourage applications from individuals living with disabilities and candidates from underrepresented groups.

Ready to Make a Meaningful Impact? How to Apply

If you’re passionate about improving people’s lives, skilled in financial advisory, and ready to join a high-performance team, apply now to become a key part of Discovery Connect’s journey.

<Click here to apply for Employee Benefit Advice Specialist> This is a Discovery career web portal.

Or visit https://careers.discovery.co.za/job/ and search for the Employee Benefit Advice Specialist job Opportunity.

Let’s build healthier, wealthier lives—together.

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