Department of Employment and Labour Jobs — What UI Claims Officer Applicants Need to Know

Now Hiring: UI Claims Officers (X4) – Build Your Future with the Department of Employment and Labour | Government Jobs in Gauteng. If you’re passionate about making a real difference in people’s lives, eager to grow in a respected government career, and committed to serving South Africa, the Department of Employment and Labour invites you to apply for one of the four available UI Claims Officer positions in Gauteng.

These roles play a vital function in supporting unemployment insurance services to thousands of South Africans, ensuring that our people receive the help and compensation they deserve when they need it most.
Ready to shape the future of public service? Let’s dive into all the details you need to know.

🌟 Position Overview: What You Need to Know

• Job Title: UI Claims Officer (Unemployment Insurance Claims Officer)
• Number of Posts: 4
• Salary: R269,499 per annum (basic annual package, excluding benefits)
• Type: Permanent Government Employment
• Jobs Level: Entry-level (ideal for recent matriculants or those with minimal experience)
• Application Deadline: 18 July 2025 at 16:00 (walk-in) or 00:00 (online applications)

🏢 Work Locations and Reference Numbers
These four posts are spread across various Labour Centres and Provincial Offices in Gauteng. When applying, please ensure that you reference the correct location and reference number:

• Kempton Park Labour Centre, Gauteng
• 📌 Ref No: HR 4/4/4/06/21
• 📍 Location: Kempton Park
• Mamelodi Labour Centre, Gauteng
• 📌 Ref No: HR 4/4/4/06/22
• 📍 Location: Mamelodi
• Provincial Office Gauteng – stationed at Boksburg Labour Centre
• 📌 Ref No: HR 4/4/4/06/23
• 📍 Location: Boksburg

• Parktown Provincial Office, Gauteng
• 📌 Ref No: HR 4/4/4/06/24
• 📍 Location: Parktown

🎯 Why This Role Matters

As a UI Claims Officer, you will be on the frontline of economic support. When people lose their jobs or are unable to work, unemployment benefits often mean the difference between survival and despair. Your work ensures those claims are handled professionally, fairly, and efficiently.
This job is about dignity, service, and social justice—and every decision you make will impact lives.

📌 Minimum Requirements: Do You Qualify?

To apply for these jobs, applicants must meet the following basic requirements:
• ✅ Matric / Grade 12 / Senior Certificate
• ✅ 0 to 6 months’ experience (ideal for entry-level applicants)
• ✅ South African citizenship or valid work rights
• ✅ Willingness to undergo background and reference checks

📚 Required Knowledge & Skills
Your success in this role will rely on your understanding of key legislation, as well as your administrative and people skills. The Department provides training, but the more you know upfront, the better prepared you’ll be.

📘 Knowledge Areas
• Unemployment Insurance Act
• Unemployment Insurance Contributions Act
• Public Service Act and Regulations
• Departmental Policies and Procedures
• Batho Pele Principles (People First public service values)
• Basic understanding of the public sector operations jobs.

🧠 Core Skills
• Excellent verbal and written communication
• Strong listening abilities and attention to detail
• Computer literacy (especially working with data entry and government systems)
• Customer service skills – helping the public with empathy and clarity
• Ability to make sound decisions under pressure
• Efficient time management and administrative competence

💼 Core Responsibilities: What You’ll Be Doing

Your role as a UI Claims Officer will involve both technical processing and customer service tasks.
Here’s what your typical day might look like:
• Processing Claims
• Receive and assess unemployment insurance claims using the Department’s internal systems
• Verify supporting documents and confirm eligibility in accordance with SOPs and legislation

• Employer & Employee Registration
• Register employers and validate employee declarations to ensure records are accurate and up to date
• Claims Execution
• Ensure timely payments of approved claims within set time frames
• Monitor claim status, resolve discrepancies, and report irregularities

• Client Support and Enquiries
• Assist claimants with general enquiries or complaints
• Provide step-by-step guidance on claim submission and progress
• Administration
• Update records, generate reports, and maintain filing systems in accordance with government policy
• Prepare documentation for audits and quality assurance checks. Jobs.

🌍 Why Work for the Department of Employment and Labour?

The Department is committed to building a high-performance, ethical, and people-centered public service. When you join the Department, you’re not just getting jobs—you’re gaining a stable career with real purpose.

✅ Government Benefits Include:
• Pension contributions via the Government Employees Pension Fund (GEPF)
• Housing and transport allowances (where applicable)
• Medical aid options
• Paid leave (sick, maternity, annual)
• Job security and opportunities for promotion
• Regular training and personal development programs

📢 Employment Equity Commitment
The Department of Employment and Labour is an equal opportunity employer. The goal is to achieve representivity across race, gender, and disability in line with the department’s Employment Equity Plan.
We actively encourage applications from:
• Women. Jobs.
• Persons with disabilities
• Candidates from previously disadvantaged communities

📄 How to Apply – Step-by-Step Instructions

📨 Option 1: Online Application (Preferred)
Submit your application via email based on the specific location you’re applying for:

<Click here to view the Job advertisement from the Department of Labour website>

Or copy/click this link directly for verification: https://www.labour.gov.za/ui-claims-officer-(x4-posts)-(2)

• 📧 Kempton Park: Jobs-GP30@labour.gov.za
• 📧 Mamelodi: Jobs-GP14@labour.gov.za
• 📧 Boksburg: Jobs-GP21@labour.gov.za
• 📧 Parktown: Jobs-GP15@labour.gov.za
📌 Subject Line Format: UI Claims Officer – [Ref No] – [Your Full Name]
📎 Online Application Attachments (PDF only, 1 file):
• New Z83 form (completed, signed, and initialed) – download here
• Updated CV (with full experience, education, and contact details)
⛔ Do not send: Pictures, screenshots, or zipped files. JPEGs will be rejected.

🏃 Option 2: Walk-In / Hand Delivered
Address:
📍 Chief Director: Provincial Operations
47 Empire Road, Parktown, Johannesburg
🗳️ Applications can also be mailed to: PO Box 4560, Johannesburg, 2001
❗Important Application Guidelines
• Use only the new Z83 application form (available from www.gov.za or any public service office)
• Complete all sections (A–D) and sign where required

• For Sections E–G, refer to your CV but answer questions fully
• Ensure the application is initialed and signed, or it will be disqualified
• If shortlisted, you may be asked to provide certified copies of qualifications and ID
• Applications received after the deadline or incomplete will not be considered

🔍 Selection Process
Only shortlisted candidates will be contacted. The recruitment process may include:
• Pre-employment practical assessment
• Reference checks
• Criminal record, citizenship, and credit checks
• Qualification verification

🔐 POPIA Compliance
By applying, you consent to the collection and handling of your personal information in line with the Protection of Personal Information Act (POPIA). Your details will be used solely for this recruitment process.

☎️ Contact for Enquiries
If you have questions about the role or application process, please contact:
📞 Mr. P.P. Godongwana
📱 Cell: 082 883 7553
🕔 Application Deadline Reminder
🗓️ Closing Date: 18 July 2025
• Walk-in submissions: 16:00
• Online submissions: 00:00 (midnight)

📌 Final Tips Before You Apply

• Read the job post thoroughly
• Double-check your reference number and correct email
• Ensure your application is signed and submitted in PDF format
• Apply early—don’t wait until the last minute
• Customize your CV to highlight relevant admin, customer service, or claims experience

🚀 Your Future Starts Here

Be part of a department that helps uplift lives and serve the nation. Whether you’re just starting out or looking for meaningful government employment, this UI Claims Officer position offers the opportunity, training, and purpose to help you thrive.
Take the first step—apply now and help move South Africa forward.

🌱 Grow Your Career While Serving Your Community

In a time where job security is uncertain for many, working for the Department of Employment and Labour not only provides stability, but also a sense of pride and impact. As a UI Claims Officer, you become part of the solution—helping South Africans navigate financial hardship, while also developing your own professional skills in government administration, policy implementation, and service delivery.

Whether you’re applying in Kempton Park, Mamelodi, Boksburg, or Parktown, each of these offices is actively involved in streamlining the unemployment claims process, making sure that workers get the financial support they’re entitled to. This is not a job where you push paper—you’re actively managing cases that impact families and livelihoods.

For those new to public service or early in their careers, this position is also an excellent stepping stone to further roles within the Department or broader public service. Many of today’s directors, managers, and senior officials began in similar entry-level posts. With commitment and growth, you can access future promotions, internal transfers, and training programs funded by the Department.

If you’re looking for “jobs near me” that are purpose-driven, accessible with a Grade 12 certificate, and rooted in public good, this role stands out as an excellent match. By applying today, you take a proactive step toward economic empowerment—for both yourself and others.
Don’t just work—contribute to a greater cause.

You may be interested in apply for Administrative Clerk x5 at Gauteng Provincial Government

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