Call Centre Agent- FNB

Join FNB as a Part-Time Call Centre Agent – Johannesburg
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? First National Bank (FNB), one of South Africa’s most respected financial institutions, is looking for dynamic and customer-oriented individuals to join our Johannesburg team as Part-Time Call Centre Agents.

This is an exciting 12-month flexi contract opportunity for individuals eager to grow within a trusted, innovative, and service-driven organization. If you’re ready to take the next step in your career and contribute meaningfully to our customer service team, we’d love to hear from you.

📍 Location: Johannesburg, South Africa
🕒 Type: Part-Time (Flexi 12-Month Contract)
📅 Application Deadline: June 10, 2025 – Just a few days left!
📄 Job Reference ID: R35072

About the Role

As a Call Centre Agent at FNB, you’ll be the first point of contact for our valued customers. You will handle both incoming and outgoing calls, respond to digital communications, and ensure customer queries are resolved efficiently and professionally. Your role will involve working closely with various departments to deliver outstanding service that exceeds expectations.
We’re looking for individuals who bring energy, empathy, and initiative to the table — someone who takes pride in solving problems and who is always willing to go the extra mile for the customer.

Key Responsibilities

• Handle customer calls, emails, and live chat queries promptly and courteously in line with standard operating procedures.
• Address client needs with empathy and efficiency, ensuring that queries are resolved or escalated appropriately.
• Make outbound calls for follow-ups, outstanding documentation, or resolving incomplete customer interactions.
• Support branch consultants with customer loyalty programs like eBucks and assist clients with online order queries.

• Resolve customer complaints by taking full ownership and following through until the issue is resolved.
• Maintain accurate documentation of interactions and share relevant updates with team members.
• Participate actively in team meetings, knowledge-sharing sessions, and innovation initiatives.
• Adhere to scheduled work hours, service level agreements (SLAs), and time-based service standards. Call Centre Agent.

• Embrace and live the values of FNB by maintaining high ethical standards and acting with integrity.
• Recognize and escalate risks or compliance issues when necessary.

What We’re Looking For

We value more than just skills — we’re looking for real people with a heart for service, an open mind, and the drive to improve. Ideal candidates will demonstrate:
• A passion for customer engagement and problem-solving
• Flexibility and the ability to adapt to shifting priorities
• Strong verbal and written communication skills. Call Centre Agent.

• The ability to work independently and as part of a team
• A commitment to continuous learning and personal development
• A proactive mindset with a desire to improve customer experiences

Qualifications & Experience

• A completed matric (Grade 12) is required
• Competence in basic computer systems and digital communication tools
• Knowledge of FNB products, especially eBucks, is beneficial

Why Join FNB in Johannesburg?

Johannesburg is the heart of South Africa’s financial and corporate sector, and FNB’s presence here reflects our commitment to excellence, innovation, and community. When you join our team, you become part of a forward-thinking company with a deep-rooted culture of service and inclusion. Call Centre Agent.

As an FNB Call Centre Agent, you’ll gain exposure to the dynamic world of banking and financial services while enjoying structured support, access to training, and the opportunity to contribute to a brand trusted across South Africa.

Diversity & Inclusion at FNB
FNB is committed to creating an inclusive, diverse, and respectful workplace. We welcome applications from people with disabilities and encourage candidates to disclose any accommodations needed during the recruitment process. Your information will be kept confidential and used solely to support you. Call Centre Agent.

Apply Now – Limited Time!

Don’t miss your chance to start a rewarding part-time career with FNB in Johannesburg. Applications close on June 10, 2025, so submit yours today to be considered.

<Click here to apply for Call Centre Agent> This is FNB Careers portal

Or visit https://firstrand.wd3.myworkdayjobs.com/en-US/FRB/job/Johannesburg/Call-Centre-Agent_R35072

To apply, visit the FNB Careers Portal and search for Job ID: R35072 or navigate to the Johannesburg listings section.
🔐 Important Note
All appointments at FNB are made in line with the FirstRand Group’s Employment Equity plan. Your application will be handled with strict confidentiality and professionalism. Call Centre Agent.
Experience the difference of working at a bank that values you. Apply to join FNB – where help is at the heart of everything we do.

You may want to apply for one of the x13 available positions at SASSA Head Office Pretoria

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