Administration specialist job at Old Mutual 2026

Old Mutual Is Hiring: Administration Specialist – Johannesburg. If you are ready to take your administrative career to the next level, Old Mutual is opening an exciting opportunity for a highly skilled and self-driven professional to join their Johannesburg team. This position is designed for an individual who thrives in a dynamic corporate environment, excels in problem-solving, and is passionate about business support operations.

The Administration specialist job at Old Mutual 2026 combines technical processing, quality assurance, relationship building, and expert-level administrative functions that keep the organisation running smoothly.
Old Mutual continues to be one of Africa’s most trusted financial giants.

With more than a century of industry experience, the company remains committed to developing local talent and creating opportunities that help shape the continent’s future. By joining the Old Mutual family, you become part of a powerful movement to “Write Africa’s Story Together,” as the company continues to invest in innovation, excellence, and people-driven progress.

About the Role: Administration Specialist

The Administration specialist job at Old Mutual 2026 is a specialised role for someone who brings expert-level administrative knowledge, understands operational workflows, and has the ability to resolve complex administrative queries. In this role, the successful candidate will work independently, take ownership of tasks, and deliver high-level results without close supervision.

The position requires a strong understanding of administration, product processes, Old Mutual policies, and industry-related operations. You will be the go-to person for dealing with escalated issues, documentation complexities, and technical administrative challenges.

Key Responsibilities

The Administration specialist job at Old Mutual 2026 covers a wide spectrum of duties that support sales teams, brokers, internal staff, business consultants, and clients. Your ability to handle multiple responsibilities at once, work under pressure, and maintain a high standard of service will be essential.

1. Documentation Processing

As part of this role, you will be responsible for performing high-level documentation and administrative tasks in line with Old Mutual’s service-level agreements (SLAs). You will:

• Process complex administrative work.
• Follow standardised procedures within the processing environment.
• Provide efficient administrative support to sales staff.
• Assist brokers with immediate administrative requirements.
• Deliver daily work that meets production and quality standards.

• Manage queries and ensure cases move smoothly through internal systems.
This makes the Administration specialist job at Old Mutual 2026 ideal for someone who enjoys structured processes and takes pride in accuracy.

2. Quality Assurance

Your work quality is crucial to the success of the business. Expectations include:

• Performing quality checks on your own work.
• Ensuring all outputs meet Old Mutual’s service and compliance standards.
• Supporting your team when workload demands it.
• Passing yearly Business Unit Assessments to maintain compliance.

This responsibility highlights why the Administration specialist job at Old Mutual 2026 is best suited for someone who takes accountability seriously.

3. Relationship Building

Relationship management is at the heart of this role. You will:

• Build productive working relationships with internal teams.
• Provide exceptional service to brokers.
• Ensure issues are resolved timeously and communicated clearly.
• Assist business consultants by supporting broker relationships and sales targets.
• Collaborate with colleagues to ensure collective success.

This is one of the areas where the Administration specialist job at Old Mutual 2026 truly shines, because you become a valuable operational partner within the business.

Additional Responsibilities

The role extends beyond basic administrative duties. As an expert, you will often be consulted for your knowledge and input. Your responsibilities may include:

• Acting as an escalation point for complex administrative issues.
• Assisting as a coach or mentor to administrative team members.
• Providing technical guidance during system enhancements and testing phases.
• Managing operational tasks that require specialist knowledge.

• Handling quote requests and distributing them accordingly.
• Assisting brokers and consultants with outstanding case statuses and navigation through internal systems.
• Following up on payments with OM Fees and providing proof to medical service providers.
• Compiling reports such as missed premiums, conservations, leads, deferrals, service trends, and persistence scores.

• Supporting new business and existing business submissions.
• Capturing new business data accurately.
• Providing support to area secretaries and administrative teams.

These responsibilities demonstrate how the Administration specialist job at Old Mutual 2026 positions you as a vital link across multiple departments.

Minimum Qualifications and Experience

To succeed in this role, candidates must meet the following requirements:

• Matric/Grade 12 (essential)
• Minimum 3 years’ experience in a similar administrative, financial, or insurance role
• Knowledge of Old Mutual products such as:
• Greenlight
• OMP
• Max Income
• Max Investment
• At least 12 months of experience using the OMP system (advantageous)

• Previous experience in a processing environment
• Proficiency in MS Office
• Ability to travel within the region when required
• Working knowledge of systems like CMOS, Omunet, and Bancs

These requirements ensure that the Administration specialist job at Old Mutual 2026 attracts candidates with strong industry-focused knowledge.

Required Competencies

To excel in this role, the ideal candidate must demonstrate:

• Adaptability to rapidly changing environments
• Strong communication and writing skills
• Ability to work under pressure
• Excellent understanding of the insurance industry
• A customer-service mindset
• Ability to give and receive feedback

• High attention to detail
• Strong organisational and time-management skills
• Ability to work independently and as part of a team
• Technical understanding of operational areas
• Problem-solving skills

• Reliability, accountability, and ownership
• Ability to prioritise multiple tasks
• Deadline-driven behaviour
• Confidence to run the office when senior staff are unavailable

These competencies make the Administration specialist job at Old Mutual 2026 perfect for a confident and capable administrator.

Skills Advantageous for the Role

Old Mutual values professionals who bring the following skills:

• Accounting and financial understanding
• Action planning
• Budget management
• Calendar coordination
• Database reporting
• Data compilation and analysis
• Numerical aptitude

• Oral and written communication
• Report review skills
• Ability to execute plans
• Tech-savviness
• Management reporting

These skills will prepare you to thrive in the Administration specialist job at Old Mutual 2026, especially when dealing with complex documentation and operational tasks.

Work Environment & Culture

The Johannesburg office provides a professional and structured environment, allowing employees to work collaboratively while maintaining independence in their roles. You will be supported by a team that values integrity, teamwork, and a commitment to delivering exceptional service to clients and partners.

The Old Mutual culture is built on empowerment, growth, and continuous learning. The organisation encourages innovation and provides opportunities for career development, making the Administration specialist job at Old Mutual 2026 a powerful stepping stone for anyone seeking long-term career advancement in the financial sector.

Employment Equity Commitment

Old Mutual is committed to employment equity and may prefer candidates from previously disadvantaged groups, in line with South Africa’s Employment Equity Act and the company’s internal transformation goals.

Closing Date
11 December 2025 at 23:59
Interested applicants are encouraged to apply before the closing date to avoid missing the opportunity.

How to Apply

To apply for this position, use the official Old Mutual application portal:
🔗 Apply here!

This link takes you directly to the secure application system for the Administration specialist job at Old Mutual 2026.

10 Frequently Asked Questions (FAQs)

1. What is the main purpose of the Administration Specialist role?
The role supports brokers, sales teams, and internal departments by handling complex administrative tasks, resolving queries, managing documentation, and ensuring smooth operational processes.
2. Do I need experience in financial services to qualify?
Yes. Experience in insurance, finance, or a related field is highly beneficial for the Administration specialist job at Old Mutual 2026.

3. Will training be provided?
You will receive training on Old Mutual systems and processes, but prior administrative and product knowledge is essential.
4. Is travel required for this position?
Some regional travel may be required depending on operational needs.

5. What systems should I know before applying?
Experience with CMOS, Omunet, OMP, and Bancs will be advantageous.
6. Is this a customer-facing role?
It is mostly internal but includes supporting brokers and responding to administrative requests linked to clients.

7. What are the working hours?
This is a full-time role based on Old Mutual’s standard corporate working hours.
8. Does this role involve sales?
No direct selling is required, but your work supports sales teams and business consultants.

9. What makes this job suitable for experienced administrators?
The role offers autonomy, technical responsibilities, problem-solving tasks, and high-level administrative functions.
10. How competitive is the Administration specialist job at Old Mutual 2026?
It is highly competitive due to Old Mutual’s reputation, growth opportunities, and the expert nature of the role.

Conclusion

Old Mutual’s Administration Specialist position offers an exceptional opportunity for a detail-oriented, self-motivated, and experienced administrative professional. This role blends complexity, teamwork, independence, and direct involvement in operational success.

The Administration specialist job at Old Mutual 2026 gives you the platform to contribute meaningfully to the organisation while advancing your career in a respected and stable financial institution.

You will be the backbone of administrative operations, supporting sales teams, brokers, and internal processes with precision and excellence. This role is ideal for candidates looking to grow, lead, and make a lasting impact within a trusted African brand.

You may want to apply for an Admin Officer role at South African Airways

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