Old Mutual Jobs: Consultant-Customer Care 2

🚀 Join Old Mutual as a Consultant: Customer Care – Your Next Big Career Move Starts Here! Are you passionate about people, driven by purpose, and ready to make a real impact? If you’re seeking Old Mutual jobs that not only elevate your professional journey but also allow you to be part of a legacy brand shaping Africa’s future, then we have exciting news: Old Mutual is hiring a Customer Care Consultant at its Johannesburg branch.

This role isn’t just about answering queries — it’s about building lifelong relationships, driving customer success, and championing service excellence. As part of a company that’s been a cornerstone of financial services in Africa for over 175 years, you’ll be empowered to grow, learn, and thrive. Old Mutual jobs.

🌍 About Old Mutual: Writing Africa’s Story, Together

When you think of iconic African brands, Old Mutual is always at the top of the list. We don’t just sell insurance or financial products—we build futures. At Old Mutual, we believe in enabling positive futures every day, and our purpose-driven culture is what sets us apart.

With a deep belief in the African opportunity, we’re proud to build inclusive teams that reflect the diversity of our continent. From Johannesburg to Nairobi, from Cape Town to Lagos, our people are our greatest asset—and now, you could be one of them.

💼 About the Role: Consultant – Customer Care 2

The Customer Care Consultant is a frontline ambassador for the Old Mutual brand. This position is all about delivering a seamless, empathetic, and solution-oriented experience to customers across various channels—primarily telephonic and email communication.
If you’re someone who naturally thrives in a customer-focused environment, enjoys solving problems, and wants to be a part of a team that puts clients first, this role was made for you.

📌 Location:
Johannesburg, Gauteng, South Africa
Time Type: Full-Time
Job ID: JR-69048
Closing Date: 22 July 2025, 23:59 SAST

🔍 Key Responsibilities

As a Customer Care Consultant at Old Mutual, you will be expected to:
• Deliver a positive customer experience by showing empathy, professionalism, and urgency.
• Offer first-line support for both new and existing customers.
• Manage expectations and provide the right solutions—every time. Old Mutual Jobs.

• Route customer inquiries to the appropriate channels when needed.
• Take ownership of customer issues and follow through until they’re resolved.
• Handle urgent and complex requests promptly and efficiently.
• Communicate proactively when delays occur and ensure the customer stays informed.
• Meet and exceed quality assurance benchmarks on all customer interactions.

• Capture customer information accurately and efficiently in our CRM system.
• Finalize customer issues at the first point of contact wherever possible.
• Ensure all customer communication—especially policy documents—is sent within prescribed timeframes.

• Stay updated on all product offerings, campaigns, terms, and conditions.
By performing the above, you’ll play a key role in enhancing the overall customer experience and building brand trust—two pillars central to all Old Mutual jobs.

🧠 Skills You’ll Need to Succeed

In this role, you won’t just be answering calls—you’ll be adding value. To do that, you’ll need to bring a strong mix of technical and soft skills, including:

• Consultative Selling: Guide customers through the buying journey with a consultative approach.
• CRM Software Proficiency: Navigate tools like Salesforce or similar platforms with ease.
• Customer Complaint Resolution: Turn a problem into an opportunity with empathy and strategic problem-solving.
• Digital Engagement: Use digital tools and channels to enhance the customer journey. Old Mutual jobs.

• Upselling and Cross-Selling: Identify gaps and offer additional products that serve the customer’s needs.
• Data Management: Record and manage sensitive customer data with precision.
• Sales Data Analysis: Translate numbers into actionable insights to support retention and acquisition goals.
• Probing Questions: Ask the right questions to uncover the real needs behind each customer interaction.

🎯 Key Competencies

These are the behaviors that define success in Old Mutual jobs—and particularly in the Customer Care Consultant role:
• Action Oriented: You take initiative without waiting to be told.
• Customer Focused: You see the world through the eyes of your clients.
• Decision Quality: You make smart, timely decisions—even under pressure.

• Effective Communication: You speak and write clearly and concisely.
• Instills Trust: You are ethical, honest, and transparent.
• Interpersonal Savvy: You relate well to all kinds of people.
• Nimble Learning: You’re quick to learn and eager to grow.
• Accountability: You own your work, end-to-end.

📚 Educational Qualifications

To be considered for this role, you must have:
• Matric (Grade 12)
• NQF Level 2 or 3 qualifications (below school leaving also considered in some cases)
✅ Experience Required
• Minimum 1 year of customer service experience, preferably in the short-term insurance sector

• Proven track record of successfully managing client interactions
• Experience working with customer queries via telephone and email
• Familiarity with compliance, data protection, and internal service level agreements (SLAs)

💡 Why This Role is One of the Best Old Mutual Jobs Right Now

In today’s competitive market, it’s rare to find Old Mutual jobs that combine meaningful work, great pay, learning opportunities, and a chance to work for a company that values your potential. Here’s why this opportunity stands out:

🌟 Growth-Oriented Culture
At Old Mutual, we invest in our people. Whether you want to climb the corporate ladder, explore new functions, or develop new skills, we offer a wealth of development opportunities through online courses, leadership programs, and mentorship.

💸 Competitive Pay & Benefits
This role offers a competitive salary package with performance bonuses, medical aid, and retirement benefits. Like all Old Mutual jobs, this one comes with robust support to help you thrive both personally and professionally.

🏆 Purpose-Driven Environment
You’ll be part of a company committed to economic empowerment, sustainability, and transformation. Everything we do is about making Africa—and your life—a little better each day.

📈 Career Path: Where This Role Can Take You

The Customer Care Consultant role is an ideal stepping stone to other exciting Old Mutual jobs, such as:
• Client Service Manager
• Product Specialist
• Policy Administrator
• Claims Consultant
• Sales Consultant
• Digital Customer Experience Officer

👥 A Day in the Life of a Customer Care Consultant

Still wondering what it’s really like to work in this role? Here’s a snapshot of a typical day:
TimeTask 08:00 – 09:00 Review call logs and prep for the day 09:00 – 11:30 Handle incoming queries via phone and email 11:30 – 12:30 Follow up on unresolved cases from previous day 12:30 – 13:30

Lunch break 13:30 – 15:30 Escalate complex issues and liaise with other teams 15:30 – 16:30 Wrap up, finalize calls, capture feedback 16:30 – 17:00 Self-development: product updates & team sync
This structured but dynamic routine makes it one of the most engaging Old Mutual jobs on the market.

📝 How to Apply

Step 1: Visit the official job post

👉 Apply here on the Old Mutual Careers website

Step 2: Submit your updated CV
Make sure it reflects your customer service experience and communication strengths.
Step 3: Application Deadline
⏳ Applications close on 22 July 2025 at 23:59—so don’t delay!

🌐 Employment Equity Commitment
Old Mutual is committed to diversity, transformation, and inclusion. Appointments will be made in line with our Employment Equity Plan, and preference may be given to candidates from designated groups.

🌱 Employee Wellness and Work-Life Balance at Old Mutual

One of the defining features of Old Mutual jobs is the organization’s unwavering commitment to employee well-being. At Old Mutual, we understand that happy, healthy employees are the key to long-term business success. That’s why we promote a work culture that encourages balance, flexibility, and mental wellness.

As a Customer Care Consultant, you’ll have access to resources like employee wellness programs, counseling services, flexible working policies (where applicable), and wellness days. These initiatives aren’t just perks—they’re part of a larger strategy to ensure every team member performs at their best while maintaining a healthy personal life.

Whether you’re a parent needing a little flexibility, a student pursuing part-time studies, or someone navigating life’s many responsibilities, Old Mutual jobs offer the supportive environment you need to thrive. We don’t believe in burnout—we believe in sustainable success.

🌍 Be Part of a Larger Mission

By joining Old Mutual, you’re not just accepting a job. You’re joining a pan-African movement with a bold vision: to champion mutually positive futures across the continent. Every interaction you have with a customer contributes to this larger purpose.

When you serve a client with empathy, resolve a policy issue efficiently, or upsell a service that enhances their life, you’re making a tangible difference. And that’s what makes Old Mutual jobs so meaningful: they’re not just roles—they’re opportunities to change lives, including your own.

🗣 Final Thoughts: Your Future Starts Now

There’s never been a better time to apply for Old Mutual jobs—and this Consultant: Customer Care position in Johannesburg could be your perfect fit. With the right mix of customer passion, problem-solving flair, and commitment to quality, you’ll thrive in a role that offers more than just a paycheck. It offers purpose.

Don’t miss your opportunity to be part of something truly transformational. Apply today, and start building your future with Old Mutual—Africa’s financial beacon of hope.

🔁 Recap: Why You Should Apply for Old Mutual Jobs
To wrap it up, here are 10 quick reasons this is one of the best Old Mutual jobs available now:
• Work for a leading African financial institution
• Be part of a purpose-driven company
• Opportunity for rapid career progression
• Hands-on learning and mentorship

• Competitive salary and benefits
• Work in a collaborative team
• Exposure to digital tools and CRM platforms
• Build strong client relationships
• Contribute to Africa’s economic story
• Experience personal growth in every interaction

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