Momentum Customer Services Agent jobs 2026 (23x Posts available)

Momentum Customer Services Agent Jobs 2026 – Permanent Opportunities in Centurion (X23 Posts). Momentum is opening its doors to passionate, people-focused professionals with the announcement of Momentum Customer Services Agent jobs 2026, offering 23 permanent positions based in Centurion, Gauteng. This opportunity is ideal for individuals who enjoy helping others, solving problems, and delivering meaningful client experiences within a respected financial and health solutions group.

These roles sit at the heart of Momentum’s client service ecosystem, supporting individuals, families, intermediaries, and organisations who rely on Momentum’s trusted brands to protect their health, wealth, and future aspirations. If you are looking for stability, professional growth, and a career that makes a difference, Momentum Customer Services Agent jobs 2026 may be the opportunity you have been waiting for.

About Momentum Group – A Trusted Name in Financial and Health Solutions

Momentum Group is one of South Africa’s most established and forward-thinking financial services organisations. Through well-known client-facing brands such as Momentum, Multiply (a leading wellness and rewards programme), Guardrisk, and Eris Property Group, the organisation serves millions of clients across different life stages and industries.

Momentum’s purpose is deeply rooted in enabling people and businesses to achieve financial confidence and life goals. From helping individuals grow savings and protect their health, to assisting employers in caring for and rewarding employees, Momentum’s work has a lasting impact on everyday lives.

Joining Momentum Customer Services Agent jobs 2026 means becoming part of a culture that values integrity, professionalism, collaboration, and continuous improvement.

Job Overview: Customer Services Agent (Permanent)

• Job Title: Customer Services Agent (X23)
• Reference Number: MMH250121-4
• Closing Date: 12 January 2026
• Location: Centurion, Gauteng, South Africa
• Employment Type: Permanent
• Cluster: Health Solutions
• Role Family: Client Services
• Remote Work: None (Onsite role)

The Momentum Customer Services Agent jobs 2026 are designed for professionals who thrive in client-facing environments and who are committed to delivering accurate, empathetic, and timely service across multiple communication channels.

The Purpose of the Role

The core purpose of the Customer Services Agent role is to deliver high-quality, compliant, and professional service to Momentum clients and intermediaries. This includes responding to enquiries, resolving complaints, and providing clear information through inbound calls, emails, walk-in interactions, and other servicing platforms.

In Momentum Customer Services Agent jobs 2026, your role goes beyond answering questions. You become a trusted point of contact, ensuring that each client interaction reflects Momentum’s values, service standards, and commitment to fair client treatment.

What You Will Do – Key Responsibilities Explained

Client Interaction and Service Delivery

As part of Momentum Customer Services Agent jobs 2026, you will:

• Engage with clients and intermediaries professionally and respectfully.
• Handle enquiries, requests, and complaints within agreed Service Level Agreements (SLAs).
• Provide accurate, up-to-date information aligned with policy and legislative guidelines.
• Ensure clients receive timely feedback and resolution on their queries.

• Escalate complex matters to relevant internal departments when necessary.
• Maintain a calm, solution-focused approach, even in challenging situations.
Your ability to build trust and rapport will play a critical role in maintaining Momentum’s strong reputation.

Administration and System Accuracy

Customer service excellence depends on accuracy and accountability. In Momentum Customer Services Agent jobs 2026, you will:

• Capture and update client information accurately on internal systems.
• Complete administrative and reporting tasks within agreed deadlines.
• Ensure documentation is correct, complete, and compliant.
• Identify process gaps, system challenges, and improvement opportunities.

• Report service trends and performance metrics where required.
Your attention to detail directly contributes to operational efficiency and client satisfaction.

Compliance, Risk, and Quality Assurance

Momentum operates within a highly regulated environment, particularly in health and financial services. As a Customer Services Agent, you will:

• Adhere strictly to legislative, regulatory, and compliance requirements.
• Follow internal policies and service standards at all times.
• Identify potential risks, service failures, or compliance concerns.

• Contribute to fair treatment of clients in every interaction.
• Uphold ethical service delivery and data confidentiality.

This responsibility ensures that Momentum Customer Services Agent jobs 2026 maintain high professional and governance standards.

Working with People – Collaboration and Growth

Momentum values teamwork and personal development. In this role, you will:

• Build strong working relationships with colleagues and stakeholders.
• Collaborate across departments to resolve client issues efficiently.
• Participate in change initiatives and service improvement projects.

• Continuously develop your industry, product, and legislative knowledge.
• Take ownership of your career growth within the organisation.
Employees in Momentum Customer Services Agent jobs 2026 are encouraged to share ideas, contribute to innovation, and grow within the business.

Financial Awareness and Operational Efficiency

Although this is a client service role, financial awareness remains important. You will:

• Contribute to cost-effective service delivery.
• Identify opportunities to improve operational efficiency.
• Manage company resources responsibly.
• Provide input into risk identification and mitigation processes.
Your contribution supports Momentum’s long-term sustainability and service excellence.

Minimum Requirements and Qualifications

To be considered for Momentum Customer Services Agent jobs 2026, candidates should meet the following criteria:

Educational Requirements
• Grade 12 / Matric certificate (essential)
Experience
• 2–3 years’ experience in a call centre or client service environment (preferred)
• Exposure to the medical aid, healthcare, or health solutions industry is advantageous

Language Proficiency
• Proficiency in English (spoken and written)
• Afrikaans proficiency
• Ability to communicate in Nguni languages is highly beneficial

Technical Skills
• Competency in MS Office (Word, Excel, Outlook)
• Ability to navigate multiple systems accurately

Core Competencies and Skills

Successful candidates for Momentum Customer Services Agent jobs 2026 typically demonstrate:

• Strong communication and articulation skills
• Excellent listening and information-gathering ability
• Professional documentation and record-keeping skills
• Emotional composure and resilience under pressure

• Time management and ability to meet deadlines
• High ethical standards and accountability
• Initiative, adaptability, and problem-solving skills
• Teamwork and collaboration mindset
• Ability to prioritise effectively in a fast-paced environment
These competencies ensure consistent service delivery and long-term success.

Why Choose Momentum Customer Services Agent Jobs 2026?

There are many reasons why professionals are drawn to Momentum Customer Services Agent jobs 2026, including:

• Permanent employment with a reputable organisation
• Structured work environment with clear service standards
• Exposure to the health and financial services industry

• Opportunities for learning, development, and career progression
• Supportive team culture and leadership
• Meaningful work that impacts real people’s lives
Momentum invests in its people because it understands that exceptional service starts with empowered employees.

Location and Work Environment

These roles are based in Centurion, Gauteng, offering access to a professional office environment with structured support systems. While the role is not remote, the onsite setting encourages collaboration, mentorship, and shared accountability.

For candidates seeking stability and professional routine, Momentum Customer Services Agent jobs 2026 offer an ideal balance between structure and growth.

Application Process(How to Apply) and Important Notice

Interested candidates must apply through Momentum’s official careers platform. Applicants are strongly encouraged to verify the legitimacy of the vacancy on Momentum’s official website before submitting personal information.
Apply here!

Early application is recommended, as Momentum Customer Services Agent jobs 2026 are expected to attract high interest.

Frequently Asked Questions (FAQs)

1. Are Momentum Customer Services Agent jobs 2026 permanent positions?
Yes, all 23 positions are permanent roles within the Health Solutions cluster.
2. Where are the roles based?
The positions are based onsite in Centurion, Gauteng.

3. Is previous call centre experience required?
Experience is preferred but not mandatory. Relevant client service experience is highly advantageous.
4. Do I need healthcare or medical aid industry experience?
Exposure to the health or medical aid industry is beneficial but not compulsory.

5. Which languages are required?
English and Afrikaans are required. Nguni language proficiency is an added advantage.
6. Is remote or hybrid work available?
No, these roles are onsite only.

7. What is the closing date for applications?
Applications close on 12 January 2026.
8. What type of clients will I assist?
You will assist individuals, intermediaries, and stakeholders linked to Momentum’s health solutions.

9. Are there growth opportunities after joining?
Yes, Momentum actively supports career development and internal growth.
10. How do I ensure the job advert is legitimate?
Always apply via Momentum’s official careers portal and verify the reference number.

Final Thoughts and Conclusion

If you are seeking a stable, purpose-driven career where your communication skills and professionalism truly matter, Momentum Customer Services Agent jobs 2026 present an outstanding opportunity. These roles allow you to be part of a trusted organisation that values people, service excellence, and long-term growth.

By joining Momentum, you are not just taking a job—you are building a career in an environment that supports learning, ethical service, and meaningful impact. For individuals passionate about helping others while growing professionally, Momentum Customer Services Agent jobs 2026 offer the perfect platform to move forward with confidence.
Apply early, prepare thoroughly, and take the next step in your professional journey with Momentum.

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