Midrand Contact Centre Sales Agent Jobs 2026– Fidelity Services Group

Midrand Contact Centre Sales Agent Jobs 2026 – Fidelity ADT Is Hiring in Gauteng. If you are looking to build a long-term career in sales, customer engagement, and the security services industry, this opportunity could be the breakthrough you’ve been waiting for. Midrand Contact Centre Sales Agent Jobs 2026 are now open at , one of South Africa’s most established and trusted security solutions providers.

This permanent role is based in Midrand, Gauteng, under the Fidelity ADT division. It offers ambitious, target-driven individuals the chance to work in a high-performance contact centre environment where innovation, resilience, and customer excellence are rewarded.

Closing Date: 02 March 2026
Location: Midrand, Gauteng
Position: Contact Centre Sales Agent Level 2
Employment Type: Permanent

If you are serious about building a future in sales and customer services, keep reading. This in-depth guide will walk you through everything you need to know about Midrand Contact Centre Sales Agent Jobs 2026, including responsibilities, required skills, growth potential, and how to stand out as an applicant.

About Fidelity Services Group

is a leading integrated security solutions provider operating across South Africa and internationally. The company has built its reputation on advanced security technology, customer-focused service, and continuous innovation.

Through its Fidelity ADT division, the company provides residential and commercial security services including alarm systems, armed response, fire protection, risk monitoring, and digital tracking solutions.

Working at Fidelity means becoming part of a business that values ethical conduct, transformation, professional growth, and operational excellence. That is why Midrand Contact Centre Sales Agent Jobs 2026 are more than just vacancies — they are career opportunities.

Role Overview: Contact Centre Sales Agent Level 2

The primary purpose of this role is to drive new business sales, nurture referrals, maintain customer relationships, and support multiple product lines including:

• Secure Home
• Secure Connect
• RiskWatch
• FindU
• Safe City
• Secure Guard
• Secure Fire

As part of the Midrand-based Contact Centre team, successful candidates will actively contribute to revenue generation while ensuring customer satisfaction remains at the centre of every interaction.

Professionals exploring Midrand Contact Centre Sales Agent Jobs 2026 should understand that this is a performance-driven role requiring daily client engagement, strict adherence to KPIs, and strong time management skills.

Key Performance Expectations

To succeed in Midrand Contact Centre Sales Agent Jobs 2026, candidates must meet clear performance standards. These include:

• Speak to at least 40 clients daily
• Book a minimum of 3 sales appointments or technical service calls per day
• Maintain high QA scores
• Achieve sales budgets daily, weekly, and monthly

• Maintain service level at 90%
• Keep gross abandonment rate at 3.0%
• Achieve 50% conversion rate from referral leads to appointments
• Maintain lead-to-appointment ratio of 85%
• Ensure web enquiries conversion rate of 50%
• Keep “No Contact” web enquiries at 5% or lower

This is not a passive desk job. Midrand Contact Centre Sales Agent Jobs 2026 are built for professionals who thrive in fast-paced, goal-oriented environments.

Core Responsibilities

1. Driving Referral Campaigns
A major component of this role involves managing and converting referral leads. Agents must:
• Contact referral clients within one hour
• Follow “no contact” procedures (3–4 attempts within 48 hours)
• Capture all leads accurately in LSN
• Update appointment outcomes daily
• Achieve 50% conversion rate on referrals

Professionals pursuing Midrand Contact Centre Sales Agent Jobs 2026 must be disciplined and proactive in managing lead pipelines.

2. Managing Web and Social Leads
Agents are required to:
• Respond to web and referral email queues within 3 hours
• Call back web and social media clients within 2 hours
• Ensure no open leads are older than the current month
• Perform 4th attempt “no contact” follow-ups where required

These expectations ensure customer engagement remains prompt and professional.

3. Product Sales and Customer Support
Sales agents must understand and confidently explain Fidelity’s services. This includes:
• Secure Home installations
• Fire monitoring systems
• Risk management tools
• Vehicle tracking solutions
• City-wide security partnerships

Candidates interested in Midrand Contact Centre Sales Agent Jobs 2026 should be comfortable explaining technical products in simple, persuasive language.

4. CRM Superuser Responsibilities
Selected agents will:
• Become CRM superusers
• Train and support colleagues
• Ensure accurate data capturing
• Maintain reporting integrity
Attention to detail is critical in Midrand Contact Centre Sales Agent Jobs 2026, as reporting accuracy directly impacts sales performance tracking.

5. Customer Retention and Courtesy Calls
Retention plays a key role in this position. Agents must:
• Conduct welcome calls to new clients
• Perform courtesy calls
• Handle opt-out and opt-in service adjustments
• Manage credit control follow-ups

Building long-term relationships is essential for success in Midrand Contact Centre Sales Agent Jobs 2026.

Minimum Requirements

To qualify for Midrand Contact Centre Sales Agent Jobs 2026, applicants should have:

• Computer literacy (MS Office, Email, Internet)
• Understanding of CRM systems
• Strong communication skills
• Ability to work under pressure
• Target-driven mindset

• Excellent time management skills
• Problem-solving ability
• Adaptability and willingness to learn
• Accurate reporting skills
PSIRA registration is advantageous but not mandatory.

Skills That Will Set You Apart

Top-performing candidates in Midrand Contact Centre Sales Agent Jobs 2026 typically demonstrate:

• Strong persuasive communication
• Resilience under rejection
• Customer-centric thinking
• Ability to multitask efficiently
• Analytical thinking
• High energy levels

• Commitment to 100% accuracy
• Innovation in approaching sales challenges
If you are motivated by commission structures and performance incentives, this role offers significant earning potential.

Work Environment in Midrand

Midrand has grown into a major business hub in Gauteng, strategically located between Johannesburg and Pretoria. The area offers accessibility, commercial growth, and a vibrant professional community.

Working in Midrand provides exposure to a competitive market and high-value customer base. This makes Midrand Contact Centre Sales Agent Jobs 2026 particularly attractive for professionals wanting career growth in the security and sales industries.

Transformation and Equal Opportunity

Fidelity Services Group promotes diversity and transformation. Preference is given to existing employees where applicable, and historically disadvantaged candidates, especially Black Female Candidates, are encouraged to apply.
This makes Midrand Contact Centre Sales Agent Jobs 2026 an inclusive opportunity aligned with South Africa’s transformation goals.

Career Growth Potential

One of the biggest advantages of Midrand Contact Centre Sales Agent Jobs 2026 is career mobility. Strong performers can grow into:

• Senior Sales Consultant roles
• Team Leader positions
• Sales Manager roles
• CRM Specialist positions
• Operations Supervisory roles

Fidelity invests in human capital development and continuous learning.

Why This Opportunity Matters in 2026

Security remains one of South Africa’s most critical industries. As crime prevention and digital security technologies expand, the demand for skilled sales professionals increases.

That is why Midrand Contact Centre Sales Agent Jobs 2026 represent both stability and growth potential in a high-demand sector.

How to Apply

Interested candidates should apply online through the official Fidelity Services Group recruitment portal. Click here to Apply!

Closing date- 02 March 2026.
Ensure your CV highlights:
• Sales achievements
• Target performance metrics
• CRM experience
• Customer service expertise
• Adaptability and teamwork skills

Strong applications significantly improve your chances in Midrand Contact Centre Sales Agent Jobs 2026.

Frequently Asked Questions (FAQs)

1. What is the closing date for Midrand Contact Centre Sales Agent Jobs 2026?
The closing date is 02 March 2026.
2. Is this a permanent position?
Yes, the role is permanent.

3. Where is the job located?
The role is based in Midrand, Gauteng.
4. Is sales experience required?
Entry-level candidates are welcome, but sales experience is advantageous.

5. What daily targets must be achieved?
Agents must speak to at least 40 clients daily and book at least 3 appointments per day.
6. Is PSIRA registration mandatory?
It is advantageous but not compulsory.

7. What systems will I use?
CRM systems, LSN lead tracking, MS Office, and web communication platforms.
8. Is there room for promotion?
Yes. High performers can move into leadership or specialist roles.

9. Does the company support transformation?
Yes, Fidelity Services Group promotes diversity and equal opportunity.
10. What happens if I don’t receive feedback?
If you are not contacted within 10 working days after the closing date, consider your application unsuccessful.

Conclusion

If you are driven by results, passionate about customer service, and ready to thrive in a fast-paced environment, Midrand Contact Centre Sales Agent Jobs 2026 offer a powerful career opportunity.

This is more than a call centre job. It is a structured, performance-driven sales role within one of South Africa’s leading security providers. With strong earning potential, growth pathways, and professional development opportunities, this role positions you at the centre of a high-demand industry.

Apply before 02 March 2026 and take the next step toward a rewarding sales career in Midrand.

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