Jobs near me: DHL- Customer Service Officer
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Be Part of Something Bigger: Join DHL as a Customer Service Officer in Boksburg, Gauteng. Are you someone who loves connecting with people, solving logistical puzzles, and delivering exceptional service? Are you searching for jobs near me that offer global reach, meaningful impact, and a career path that grows with you?
At DHL Supply Chain South Africa, we’re looking for dedicated Customer Service Officers to join our world‑class team in Boksburg. If you want to be part of the world’s largest logistics and mail company and thrive in a dynamic, fast‑paced environment, we invite you to explore a role where you truly matter.
Why DHL? A Global Leader with Local Opportunities
DHL is the largest logistics and mail company globally, operating in over 220 countries and territories. We’re Europe’s biggest postal service, a premier eCommerce logistics partner, and a global leader in contract logistics, international express, and freight forwarding.
At DHL Supply Chain South Africa, headquartered in Boksburg, Gauteng, we uphold these standards with a local focus—serving clients with integrity, quality, and sustainability. When you look for jobs near me in the logistics space, DHL stands out as a trusted employer offering stability and growth.
Your Role: Customer Service Officer – AV‑301113 at Boksburg East
As a Customer Service Officer (Customer Service Representative), you’ll serve as the nerve center for client communication. Reporting to key account managers (KAMs), you will coordinate seamlessly between clients and business partners, ensuring service excellence at all times. Jobs near me.
Primary Responsibilities
Order Management & Accuracy
• Process all orders received by 15:30 on the same day; orders received after this cutoff are processed the next business day.
• Communicate any order modifications promptly to internal systems (Vital, CCT).
• Manage special request protocols and swiftly clear all 1970 errors.
• Save and archive order documents on the P‑Drive.
• Work through EDI rejections and discrepancies, late orders, booking issues, or any unclear order documentation.
• Track orders for designated delivery days.
• Coordinate pallet configurations and ensure accuracy in stock and delivery planning.
ZOA & Report Handling
• Monitor ZOA (Zero Order Alert) reports at least three times a day.
• Proactively manage orders on hold, shipping price checks, and client order assessments.
Stock Allocation & Replenishment
• Oversee cut authorization workflows.
• Check stock availability and arrange urgent deliveries for missed days.
• Ensure proper stock allocation to meet customer orders. Jobs near me.
Pricing & Sales Coordination
• Escalate any pricing discrepancies between SAP and customer documentation to the relevant Key Account Manager.
• Refresh order information as necessary via email coordination with the sales team.
Uplift and Returns
• Handle uplift operations accurately.
• Manage return order workflows in line with reason codes, working closely with the GRA team.
Customer‑Specific Requirements
• Ensure every key customer’s specific needs are met and implemented consistently.
Report Generation
• Run daily (and where relevant, weekly) VA05 system reports.
• Provide daily order analyses and weekly strike rate reports for clients such as PnP and Makro, delivered every Friday.
• Maintain and update Zoo report daily.
Additional Tasks
• Identify potential issues and proactively escalate or resolve them.
• Communicate efficiently with customs agencies and internal stakeholders.
• Address delivery challenges promptly and courteously.
• Build strong relationships with internal colleagues to resolve queries.
• Provide live order tracking and updates as requested. Jobs near me.
What We’re Looking For: Competencies & Skills
At DHL, excellence matters. We’re seeking candidates who embody the following:
• Customer‑Centric Relationships: You build and sustain effective, trusting relationships with internal and external customers.
• Service Innovation: You propose creative solutions and constantly raise the bar for quality.
• Customer Orientation: You genuinely care about needs and gain buy‑in.
• Collaboration & Alignment: You create strategies aligned with organizational goals and others’ perspectives.
• Goal Setting & Execution: You establish clear objectives, mobilize resources, and track progress rigorously.
• Continuous Improvement: You champion innovation, feedback, and personal growth. Jobs near me.
• Team Empowerment: You deliver results by enabling and recognizing contributions from others.
• Personal Accountability: You own your personal and professional development actively.
Skills, Experience & Qualifications
To thrive in this role, you should bring:
• A Matric certificate or equivalent educational qualification.
• 2 to 3 years’ experience in a customer service officer role within warehousing or logistics.
• Solid working knowledge of SAP systems, Excel, and Word.
• Ability to follow strict work procedures and safety rules.
• Comfort working under pressure in a fast‑paced environment.
Additionally, you should demonstrate proficiency in:
• Excellence in customer focus and interpersonal relationships.
• Effective verbal and written communication, active listening, planning, and organisational skills.
• Displaying initiative, impact, influence, and a strong drive to achieve.
• Follow‑through on order queries and feedback, and ability to maintain professional demeanor at all times.
• Commitment to DHL and Kellogg’s values, presenting a professional image and handling customer calls and orders professionally and consistently.
Language Requirement: Fluent in English—both written and verbal.
Why This Role Stands Out
A Gateway to Growth
Being part of global logistics giants like DHL and Kellogg’s in Boksburg opens doors to career progression in international supply chain operations, key account management, operations leadership, or digital logistics.
A Role That Matters
Every day, you impact order accuracy, customer satisfaction, and operational efficiency. You’ll be the essential link between clients, account teams, and internal stakeholders—delivering quality service at every touchpoint.
Local Impact, Global Reach
Located in Boksburg, Gauteng, this role gives you jobs near me benefits like reduced commute time and community connectivity while giving you real exposure to global logistics standards. It’s the best of both worlds.
Work With Purpose
DHL is committed to sustainability, integrity, and personal development. As part of the group, you support our mission to connect people and improve lives globally—and locally.
How to Apply
• Visit DHL’s Careers Portal.
• Search for AV‑301113 or “Customer Service Officer Boksburg.”
• Attach your up‑to‑date CV and a brief cover letter highlighting your experience.
• Submit your application for review.
We review all applications thoughtfully and contact qualified candidates for next steps.
In Summary
If you’re dedicated, detail‑oriented, customer focused, and eager to grow in logistics, this Customer Service Officer role at DHL Boksburg is your opportunity. Elevate your career with a globally respected company, right here in Gauteng. Look no further when you’re searching for jobs near me—this is where opportunity meets local convenience.
Why Your Application Matters
• Be part of a global logistics powerhouse that values service and sustainability.
• Play a central role in ensuring smooth operations between clients, KAMs, and logistics partners.
• Grow your skills in SAP, Excel, communication, and logistics planning.
• Thrive in a collaborative environment that invests in your growth and well‑being.
• Enjoy the benefits of finding meaningful work near me.
Whether you’re actively seeking jobs near me or exploring a meaningful next step in your career, this role is designed for impact, learning, and long‑term professional satisfaction.
See the Benefits
• Stability & Growth: A permanent position with a world‑class brand.
• Learning & Skills: Hands‑on use of SAP, Excel, order capture, and reporting tools.
• Meaningful Impact: You ensure customer needs are met with accuracy and speed.
• Local Access, Global Reach: Based in Boksburg with international operations exposure.
• Professional Development: Be part of a culture that champions feedback, coaching, and promotion.
This is more than just jobs near me—it’s a career that connects you globally and roots you locally.
🚀 Final Invitation
Ready to join a world‑class logistics team? Ready to excel in service, operations, and client satisfaction? Then invite DHL to review your application. For anyone searching jobs near me, especially in logistics, this is the opportunity to step into a career that matters.
Don’t miss the chance to work with a company that prioritizes innovation, employee growth, and excellence in logistics. DHL isn’t just another name on a job listing—it’s a global powerhouse that values every team member. If you’ve been typing jobs near me into your search bar, know that this opportunity brings global prestige directly to your doorstep.
What sets this opportunity apart isn’t just the job title or the brand—it’s the meaningful work you’ll do every day. You won’t be a small cog in a large machine. As a Customer Service Officer, you’ll be the crucial connection between our operations and our clients, ensuring smooth service and satisfied customers.
Your journey with DHL will not only provide competitive compensation and stability but also mentorship, skill development, and a chance to make a difference. If you’ve been seeking jobs near me that offer more than just a paycheck, this is the role for you. Your future is waiting—in a role that offers significance, support, and a stepping stone to even greater opportunities.
❓ Frequently Asked Questions (FAQs)
1. Do I need logistics experience?
Yes—2 to 3 years in a Customer Service Officer role in warehousing or logistics is our minimum. Experience with SAP and Excel is critical.
2. Where is the location?
The position is based at 18 Reservoir Rd, Boksburg East, Boksburg 1478, Gauteng, South Africa. Ideal for those looking for jobs near me in the Johannesburg/Boksburg region.
3. What qualifications are required?
Matric is required. Additional qualifications in business admin or supply chain are advantageous but not mandatory.
4. Is this a permanent role?
Yes, this is a full‑time, permanent position within DHL Supply Chain (South Africa) (Pty) Ltd.
5. Is the role customer facing?
Mainly, the role is back-office order coordination and customer interaction via email and phone—focused on process accuracy and communication.
6. Is this position available for remote or hybrid work?
No. This is a full-time, on-site position based in Boksburg, Gauteng. The role requires close coordination with warehouse operations and key account teams.
7. What type of company is DHL Supply Chain South Africa?
DHL Supply Chain is part of the Deutsche Post DHL Group, the world’s leading logistics and mail company. In South Africa, the company specializes in contract logistics, warehousing, supply chain management, and client delivery solutions.
8. Are there other DHL vacancies available under “jobs near me”?
Yes! DHL often posts regional openings across Gauteng and other provinces. Visit careers.dhl.com and search “jobs near me” to find relevant roles.
9. What systems should I be familiar with before applying?
You should have working knowledge of SAP, Microsoft Excel, and Word. Training will be provided, but prior experience is highly preferred.
10. What are the working hours for this role?
The role is full-time, typically Monday to Friday, 08:00 to 17:00. Flexibility may be required based on operational needs or client deadlines.
11. Does DHL offer growth opportunities in this role?
Absolutely. DHL supports continuous professional development. Employees can progress to supervisory, coordination, and key account management roles within the supply chain environment.
12. I live in Boksburg—would this role be considered a “job near me”?
Yes! This role is ideal for residents of Boksburg, Benoni, Kempton Park, Germiston, and surrounding Gauteng regions seeking stable and meaningful jobs near me.
13. What type of training is provided for new hires?
All new hires go through onboarding, which includes customer service training, SAP system orientation, DHL values, and operational procedures.
14. Are there any employee benefits in this role?
Yes. Employees benefit from competitive salaries, career advancement, internal learning programs, medical aid options, and a strong company culture.
15. What makes this job ideal for people searching for “jobs near me”?
It offers location convenience, long-term stability, global company recognition, meaningful work, and a clear career path—all within commuting distance. For anyone searching jobs near me in logistics, this role is a golden opportunity.
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