FlySafair Contact Centre Agent Jobs Johannesburg 2026 Apply Now

FlySafair Contact Centre Agent Jobs Johannesburg 2026 Details

FlySafair Contact Centre Agent Jobs Johannesburg 2026 offer an opportunity for people who enjoy helping customers, solving problems and communicating clearly in a fast-moving service environment. For candidates who can remain patient under pressure, follow procedures and find practical solutions, this role provides a chance to build on existing contact centre experience while developing valuable customer service skills in the aviation industry.

FlySafair is recruiting a Contact Centre Agent in Johannesburg for a permanent junior-level position. The opportunity is suited to candidates who already have recent call centre experience and are comfortable assisting customers with a wide range of travel-related questions and service requests.

The FlySafair Contact Centre Agent Jobs Johannesburg 2026 opportunity involves being one of the first people customers interact with when they need assistance. From questions about bookings and delays to cancellations, lost property and system-related problems, the successful candidate will be expected to listen carefully, understand the issue and work towards an appropriate solution.

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Contact Centre Agent Opportunity in Johannesburg

The position carries reference number C02_0052 and is based in JHB. It is a permanent appointment at junior work level, with the salary listed as market related.

The role is particularly focused on customer service. Every interaction presents an opportunity to provide useful information, resolve a concern or guide a customer through the correct process.

Agents will work according to established scripts, instructions, guidelines and standard operating procedures. This means the position requires someone who can follow processes accurately while still communicating with customers in a friendly, professional and helpful way.

Because airline customers may contact the business when they are uncertain, delayed or experiencing a problem, patience and assertiveness are important qualities for the role.

What You Could Do in This Role

The successful Contact Centre Agent will deal with a broad range of customer enquiries. Responsibilities include handling and resolving questions, complaints and requests relating to areas such as bookings, cancellations, delays, lost property and system issues.

A typical customer interaction may require the agent to first establish exactly what the customer needs, check the available information and then explain the next steps clearly.

The role includes:

Responding to high-volume customer enquiries.
Handling bookings, delays, cancellations, lost property and system-related queries.
Following approved scripts, instructions and service guidelines.
Processing customer forms, orders and applications.
Providing information about services and products.

Explaining processes and guiding customers through the appropriate procedures.
Investigating customer concerns and researching information when necessary.
Providing practical solutions or suitable alternatives.
Following up where an issue requires further attention.
Escalating complicated matters to the appropriate level.

Recording customer comments, enquiries, complaints and actions taken.
Updating existing customer information accurately.
Communicating with customers through approved channels.
Protecting customer confidentiality.
Maintaining knowledge of available products and services.
Identifying suitable opportunities to upsell products.
Looking for ways to improve the overall customer experience.

The position therefore goes beyond simply answering customer calls. Accuracy, listening skills, problem-solving and consistent follow-through are all important parts of the working day.

Requirements for the FlySafair Position

Applicants need to meet the essential requirements before applying. A Grade 12 qualification or equivalent is required.

Candidates must also have at least one year of call centre experience gained within the previous three years in a medium-sized organisation. Recent experience is therefore an important part of the selection requirements.

Other essential conditions include having no criminal record and no credit record.

The successful applicant must also be prepared for a working environment that does not necessarily follow traditional Monday-to-Friday office hours. The position requires flexibility to work:

Shifts
Weekends
Public holidays
Flexible hours
Longer than normal office hours when required

These requirements are particularly relevant to candidates considering customer-facing work in an operational environment where services need to be supported beyond standard business hours.

Personal Qualities That Matter

Technical experience can help a candidate enter a contact centre, but personal qualities can influence how effectively they handle customers.

FlySafair identifies patience and assertiveness among the desired attributes. An effective agent needs to remain composed while listening to customers and must also be able to communicate information confidently.

Trustworthiness, professionalism and reliability are also highlighted. Since agents may handle customer information and service-related enquiries, confidentiality and responsible conduct are important.

The employer is also looking for people who are customer-focused, service-orientated, team-oriented and goal-oriented. Adaptability, flexibility and excellent timekeeping are additional qualities listed for the position.

A Role Built Around Customer Experience

Airline customers can have very different reasons for contacting a contact centre. One person may need help understanding a booking, while another may be looking for information after a delay or cancellation.

That variety means the role can provide an opportunity for someone who enjoys solving different problems throughout the day.

Agents are expected to clarify information, investigate where necessary and provide appropriate solutions or alternatives. When a matter cannot be resolved at the first level, the agent must recognise when escalation is necessary and ensure the query reaches the correct level.

Follow-up is another important part of the position. Resolving a customer’s concern does not always end with the first conversation. Some matters require additional action before the customer can receive a complete answer.

Who May Find This Opportunity Suitable?

This position may appeal to job seekers who already have recent call centre experience and want to continue developing their customer service career.

It may also suit candidates who are comfortable working in a structured environment where procedures and service standards guide daily activities.

Applicants should consider the shift requirements carefully before applying. The role requires availability outside conventional office hours, including weekends and public holidays.

Candidates should also be comfortable working with customers in a high-volume environment where several enquiries may need to be handled efficiently while maintaining professional service.

Application Information

The vacancy is located in Johannesburg and has a closing date of 25 September 2026.

Applications must be submitted through the official FlySafair career website- SUBMIT!

Email applications will not be accepted.

FlySafair states that preference will be given to members of under-represented designated groups.

The employer also reserves the right not to proceed with the vacancy and to appoint selected candidates according to its operational requirements.

Applicants should make sure that the information submitted during the application process is accurate and that they meet the stated essential requirements before applying.

Key Vacancy Details

Vacancy detail	Information
Employer	FlySafair
Position	Contact Centre Agent
Reference	C02_0052
Location	JHB
Work level	Junior
Job type	Permanent
Salary	Market Related
Closing date	25 September 2026
Grade 12	Essential
Call centre experience	Minimum 1 year within the last 3 years
Email applications	Not accepted

Frequently Asked Questions

1. What position is FlySafair recruiting for in Johannesburg?

FlySafair is recruiting for a Contact Centre Agent position based in Johannesburg. The vacancy is listed at junior work level and is a permanent position.

2. What qualifications are required for the Contact Centre Agent position?

Applicants need Grade 12 or an equivalent qualification. The vacancy also requires at least one year of recent call centre experience gained within the last three years in a medium-sized organisation.

3. Does the position require previous call centre experience?

Yes. A minimum of one year’s call centre experience within the previous three years is listed as an essential requirement.

4. Will the Contact Centre Agent work normal office hours?

Not necessarily. Candidates must be willing to work shifts, weekends, public holidays, flexible hours and longer than normal office hours when required.

5. When does the FlySafair Contact Centre Agent vacancy close?

The closing date is 25 September 2026. Applicants should submit their applications through the specified online recruitment process because email applications will not be accepted.

Your Next Step

For candidates who meet the requirements, this vacancy offers an opportunity to put existing customer service experience into a structured airline environment. The work calls for patience, reliability, accurate administration and the ability to communicate clearly when customers need assistance.

Before applying, review the essential requirements and make sure your recent call centre experience, qualifications and availability match what the position requires. If they do, the next step is to complete the online application before 25 September 2026.