FlySafair: Call Centre Agent

🚀 FlySafair is Hiring: Join Our Team as a Call Centre Agent in Johannesburg!
Are you passionate about delivering excellent customer service? Are you the kind of person who thrives in a fast-paced, team-oriented environment and enjoys helping others through clear communication and professionalism? If that sounds like you, then FlySafair is looking for someone just like you to join our Johannesburg-based team as a Call Centre Agent!

This is more than just a job—it’s an opportunity to work at South Africa’s leading low-cost airline, where your work directly impacts thousands of customers every day. Whether you’re helping passengers rebook a delayed flight or explaining procedures to first-time flyers, you are the voice of FlySafair.

✈️ Why Work for FlySafair?

FlySafair isn’t just another airline—we’re a proudly South African company that’s built on the values of service, integrity, efficiency, and excellence. We are dedicated to creating memorable and hassle-free travel experiences for our passengers. As a FlySafair Call Centre Agent, you will play a key role in our customer satisfaction journey.
Here’s why joining FlySafair is a career move worth making:

• ✅ Reputable Brand: Be part of a recognized and award-winning South African airline.
• ✅ Growth Opportunities: We believe in nurturing talent and promoting from within.
• ✅ Dynamic Work Culture: Work with a team that values collaboration, integrity, and accountability.
• ✅ Employee Wellness: Competitive salary, flexible hours, and support for career development.

📌 Job Overview: Call Centre Agent – Johannesburg (Permanent)
• Job Title: Call Centre Agent
• Location: Johannesburg (JHB), Gauteng
• Job Type: Permanent
• Work Level: Junior
• Industry: Aviation / Travel / Customer Service
• Closing Date: 09 July 2025
• Salary: Market-related
• Reference: Call Centre_Call Centre Agent1

📞 What You’ll Be Doing (Core Responsibilities)

As a Call Centre Agent, you’ll serve as the first point of contact between FlySafair and its customers. You’ll be responsible for managing inbound customer inquiries, providing solutions, and ensuring every caller feels heard, supported, and satisfied.
Your daily tasks will include:
• 📲 Handling Incoming Calls: Respond to a high volume of calls from customers/passengers seeking assistance with bookings, delays, cancellations, and general flight inquiries.

• 💬 Customer Guidance: Explain booking procedures, check-in processes, baggage policies, and other travel-related procedures to passengers.
• ⚠️ Problem Solving: Resolve customer concerns including flight disruptions, rebookings, and changes in travel schedules.
• 🤝 Team Collaboration: Work closely with team members to ensure customer issues are resolved efficiently and effectively.

• 🔒 Confidentiality Management: Handle sensitive passenger information with the utmost discretion and professionalism.
• ✍️ Multichannel Communication: Provide support not only via phone calls but also through written communication such as emails and chat messages.

✅ Minimum Requirements to Apply

To succeed in this role, you’ll need a strong blend of communication skills, customer-centric thinking, and the ability to work under pressure in a shift-based environment.
Here’s what we’re looking for:
📚 Education:
• Matric / Grade 12 or an equivalent NQF qualification.
📞 Experience:
• Minimum of 1 to 4 years’ experience in a Call Centre or Contact Centre environment (ideally in the travel, aviation, or customer service industry).

🎓 Qualifications (Beneficial but Not Required):
• A relevant certificate or diploma in Travel & Tourism, Customer Service, or Aviation would be an added advantage.
🗣 Language & Communication:
• Excellent proficiency in English (both verbal and written).
• Multilingual abilities are a plus!

🖥 Tech Skills:
• Solid computer literacy and the ability to navigate customer service software platforms.
• Typing speed and accuracy will be considered.

🔍 Key Competencies & Personal Attributes

We’re looking for more than just a call-taker—we want a customer service superstar who brings warmth, understanding, and efficiency to every interaction.
Here’s what makes the ideal candidate:
• ⏰ Punctual and Reliable: Time is everything in aviation—your ability to be dependable matters.
• 🧠 Patient and Assertive: Customers need calm, helpful, and knowledgeable agents to guide them through stressful travel situations.

• 😇 Trustworthy and Confidential: We handle sensitive personal and booking data, so trust and discretion are vital.
• 🧘 Calm Under Pressure: Whether it’s a technical error or a flight delay, you’ll stay composed and proactive.
• 🔄 Flexible and Adaptive: This is not a 9-to-5 role. Shifts vary, and you’ll need to be adaptable to changing workloads.
• 🗂️ Organized and Efficient: Multitasking and time management are essential in a busy call centre environment.

🕓 Shift Schedule
At FlySafair, we support customers every day of the week—including weekends and public holidays.
You must be willing and able to work any of the following shifts:
• 🕖 07:00 – 16:00
• 🕗 08:00 – 17:00
• 🕘 09:00 – 18:00
• 🕙 10:00 – 19:00
Please note: Weekend and public holiday availability is required. Flexibility is a must.

🚘 Transport & Accessibility
• Own transport is preferred due to shift hours and potential travel constraints.
• You must be able to arrive on time for early morning shifts and depart safely from late evening shifts.
👮 Background Checks
As part of our commitment to maintaining a secure and reliable service, applicants must:
• Have no criminal record.
• Maintain a clean credit record.

🌈 Employment Equity
FlySafair is proud to support employment equity and transformation. Preference will be given to individuals from under-represented designated groups in accordance with our commitment to South Africa’s Employment Equity Act.

❗ Important Application Information

• 📧 Email applications will not be accepted. Please apply online only via our official recruitment portal.
• 📆 Deadline for Applications: 09 July 2025
• 📝 If you don’t receive feedback within two weeks of the closing date, consider your application unsuccessful.
• 🛑 FlySafair reserves the right not to fill the position and to appoint based on operational needs.

🌟 Why This Role Could Be Your Next Big Move

Choosing a career with FlySafair means joining a fast-growing airline with a reputation for excellence and customer focus. You’ll become part of a team that puts people first—whether it’s passengers or fellow colleagues.
Some of the intangible perks of working with us:
• ✈️ Free or discounted flight benefits for staff (based on tenure and policies)
• 💡 Continuous learning and upskilling opportunities

• 🌍 The chance to be part of a team shaping the future of affordable air travel in Africa
• 🤝 A role where your voice matters, and your contributions make a daily impact
🧭 Tips for a Successful Application
Want to stand out in your application for this high-demand role? Here’s what we recommend:
• Tailor your CV to highlight your call centre experience and any achievements in customer satisfaction.

• Emphasize your communication skills in your cover letter—especially handling high-pressure or emotionally sensitive situations.
• If you have any aviation or travel industry exposure, even as a frequent flyer or travel agent, be sure to mention it!
• Make sure your contact details are accurate—we’ll be in touch if you’re shortlisted!

🌐 Apply Now: Be the Voice of South Africa’s Most Loved Airline!

If you’re searching for “Call Centre jobs” in Johannesburg and you’re ready to make an impact in the travel industry, this is your opportunity to shine! Apply today and take flight with FlySafair, where customer service meets excellence.
👉 Apply Online via Official Portal

Or copy/click this link: https://flysafair.mcidirecthire.com/External/Application?Ref=dglVo6ZWeKCmjIo-t9NsfIjqQHH8Kt-EWOkB2CR4BUFll-IqVMLVMaHMUwx54qxQlOSwHO8lxAyIEsgelOQUYw

🌟 What Sets a FlySafair Call Centre Agent Apart?

At FlySafair, we’re not just hiring another voice for our phones—we’re looking for dedicated individuals who bring warmth, empathy, and purpose to every interaction. Each call is an opportunity to uplift someone’s travel experience, provide peace of mind, and resolve challenges with confidence and care.

The difference between a good call centre agent and a great one lies in the emotional intelligence and empathy they bring. FlySafair Call Centre Agents are trained not only in process and policy—but also in human-first problem solving. Whether it’s assisting an elderly passenger, calming a frustrated traveler, or helping someone find their way during a stressful time, you’ll be providing more than just answers—you’ll be providing comfort, clarity, and trust.

This is the perfect role if you’re the kind of person who:
• Thrives in high-energy environments where each day is different.
• Finds joy in solving problems and helping people.
• Loves the idea of being part of South Africa’s aviation growth story.
• Wants a stable, long-term career with a company that values growth and training.

🌍 Be Part of Something Bigger

Working at FlySafair means becoming part of a brand that is loved by thousands of South Africans. Our customer satisfaction ratings speak for themselves—but it’s the people behind the scenes who make that possible.
As a Call Centre Agent, your impact is immediate and long-lasting. A helpful conversation today might inspire loyalty and appreciation for years to come. When you help a customer rebook a missed flight or comfort a worried traveler, you’re doing more than a job—you’re changing someone’s day for the better.
If you’re looking for meaningful work that matters, don’t just look for “call centre jobs near me”—apply to FlySafair and be part of something that truly takes off.

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