Client Service Officer at Department of Labour 2025
Table of Contents
Apply for the Client Service Officer at Department of Labour 2025– Sasolburg Labour Centre. Are you passionate about public service, customer support, and administrative excellence? The Department of Employment and Labour is inviting applications for the role of Client Service Officer at Department of Labour 2025, based at the Sasolburg Labour Centre. This is your opportunity to make a real impact in improving service delivery and ensuring South Africans receive the assistance they need through the Compensation for Occupational Injuries and Diseases (COID) programme.
About the Department of Employment and Labour
The Department of Employment and Labour plays a vital role in creating fair and safe working conditions for all South Africans. It is responsible for enforcing labour legislation, promoting employment opportunities, ensuring fair labour practices, and providing compensation for workers who are injured or fall ill due to their jobs.
Joining the department as a Client Service Officer at Department of Labour 2025 means contributing to the department’s ongoing mission of improving workplace justice, ensuring compliance with the law, and upholding the Batho Pele principles — putting citizens first in all public service delivery efforts.
Position Details
Job Title: Client Service Officer: COID
Reference Number: HR 4/4/8/962
Location: Labour Centre – Sasolburg, Free State
Salary: R269,499 per annum (Level 7)
Type: Permanent, Full-Time Position
Department: Employment and Labour
This position provides a stable and rewarding career in the South African public sector. As a Client Service Officer at Department of Labour 2025, you will serve as the first point of contact for clients seeking information, assistance, or resolution of compensation-related matters under the COID framework.
Minimum Requirements
To qualify for this role, applicants must meet the following criteria:
• Educational Qualification: Grade 12 (Matric) is required.
• Knowledge Areas:
• Public Service Act and Public Service Regulations.
• Compensation Fund business strategies and goals.
• The Compensation Fund value chain.
• Directorate performance requirements.
• PFMA (Public Finance Management Act) and Treasury Regulations.
• Batho Pele Principles (Customer Service Standards). Client Service Officer at Department of Labour 2025.
• Skills and Competencies:
• Strong computer literacy, including proficiency in Microsoft Office.
• Professional business writing skills.
• Effective listening and verbal communication.
• Telephone etiquette and customer service skills.
• Basic interpersonal and teamwork skills.
Applicants who have prior experience in customer service, administration, or public sector work will find themselves well-suited for the Client Service Officer at Department of Labour 2025 role.
Key Duties and Responsibilities
As a Client Service Officer at Department of Labour 2025, your main responsibilities will focus on ensuring that clients receive accurate, efficient, and courteous service. You will be part of a front-line team responsible for handling public queries and processing important compensation documentation.
Your duties will include:
• Receiving and Verifying Documents:
• Receive, review, and verify all documents submitted for registration under COID.
• Ensure that all required information is correctly captured and validated before processing.
• Registration and Processing:
• Register claims accurately on the department’s operational system.
• Maintain data integrity and confidentiality in line with departmental protocols.
• Customer Service and Support:
• Assist employers and employees with COID-related queries at service counters, kiosks, and online platforms.
• Guide clients on how to use online services for claims registration and tracking.
• Query and Complaint Resolution:
• Handle service-related queries professionally, following through until resolution.
• Log and monitor complaints to ensure that all cases are managed within required turnaround times.
• Administrative and Operational Assistance:
• Support employer services by assisting with system access and documentation.
• Contribute to the operational efficiency of the Sasolburg Labour Centre through timely administrative support.
This position requires patience, accuracy, and empathy — traits that are central to providing excellent service to all clients.
Why You Should Apply for the Client Service Officer at Department of Labour 2025
Working as a Client Service Officer at Department of Labour 2025 offers both professional and personal growth opportunities. The Department of Employment and Labour values integrity, service excellence, and continuous improvement. Below are some reasons this position is ideal for motivated professionals:
• Stable Employment: The role offers a permanent position within the South African government, ensuring long-term job security.
• Career Growth: The Department encourages professional development through internal training, performance-based promotions, and skills enhancement opportunities.
• Meaningful Contribution: Every day, you will directly impact the lives of workers and employers by helping them navigate labour and compensation processes.
• Ethical and Supportive Environment: The Department promotes respect, teamwork, and fairness.
• Competitive Remuneration and Benefits: Employees enjoy full government benefits including pension, medical aid, and annual leave entitlements.
This is an excellent opportunity for those who want to pursue a stable career while contributing to a better and fairer South Africa.
Important Notes for Applicants
All applicants for the Client Service Officer at Department of Labour 2025 must understand and comply with the Department’s recruitment policies:
• Only shortlisted candidates will be contacted.
• Late or incomplete applications will not be accepted.
• Candidates with foreign qualifications must provide a SAQA evaluation certificate (only when shortlisted).
• Shortlisted applicants will undergo verification checks (criminal record, qualifications, credit history, and citizenship).
• A practical exercise may be conducted to assess competency and suitability.
• The Department reserves the right not to fill the position.
All applicants must also consent to their personal information being processed according to the Protection of Personal Information Act (POPIA).
If you do not hear from the Department within eight (8) weeks after the closing date, please consider your application unsuccessful.
Employment Equity and Diversity Commitment
The Department of Employment and Labour is an equal opportunity and affirmative action employer. The Department’s Employment Equity Plan will inform all hiring decisions.
Preference may be given to candidates whose appointment will help achieve equitable representation in terms of race, gender, and disability.
By applying for the Client Service Officer at Department of Labour 2025, you are joining a workplace committed to inclusivity, fairness, and opportunity for all.
Enquiries
For more information or clarification, contact:
Ms. M. Lelope
Telephone: (016) 976 2270
The Bigger Picture: Why This Role Matters in 2025
The South African workforce continues to evolve in response to technological advances, shifting economic priorities, and workplace safety reforms. The Client Service Officer at Department of Labour 2025 plays a crucial role in connecting these changes to real-world impact.
This role ensures that employees affected by workplace injuries or illnesses receive the financial support and assistance they are entitled to under the Compensation for Occupational Injuries and Diseases Act (COIDA). It’s about more than just processing paperwork — it’s about restoring dignity and financial security to those affected by workplace incidents.
The position also helps employers understand compliance obligations and promotes workplace safety awareness, contributing to a healthier and more equitable labour environment.
A Career Built on Service Excellence
A Client Service Officer at Department of Labour 2025 must embody the values of integrity, professionalism, and compassion. Each case handled, each claim processed, and each client assisted reflects the core purpose of the Department — delivering efficient, fair, and transparent service to the people of South Africa.
This career is well-suited for individuals who are detail-oriented, enjoy problem-solving, and find fulfillment in helping others. It’s an opportunity to learn from a diverse range of clients and to make a lasting contribution to the public sector.
Tips for a Successful Application
If you’re planning to apply for the Client Service Officer at Department of Labour 2025, consider the following application tips to improve your chances of success:
• Tailor Your CV: Highlight your administrative, clerical, and customer service experience.
• Showcase Relevant Skills: Include examples of where you’ve demonstrated professionalism, communication, and efficiency.
• Understand the Department’s Values: Familiarize yourself with Batho Pele principles and demonstrate alignment in your motivation.
• Complete the Z83 Form Correctly: Ensure every section is filled out, signed, and initialed.
• Submit Early: Avoid last-minute submissions to prevent technical or email issues.
These simple steps can make a strong difference in ensuring your application stands out.
How to Apply
If you are interested in applying for the Client Service Officer at Department of Labour 2025, follow these application instructions carefully to ensure your submission is processed correctly.
Apply here: Official Department of Employment and Labour Vacancies Jobs portal
• Obtain and Complete the New Z83 Application Form:
The Z83 form can be obtained from any Public Service Department or downloaded from www.gov.za/documents.
• Attach Supporting Documents:
• A fully completed, initialed, and signed Z83 form.
• An updated and detailed CV (with full employment history, duties, and references).
Note: You do not need to submit certified copies of qualifications or ID at this stage. Only shortlisted candidates will be required to provide them later.
• Submission Methods:
• By Post:
Chief Director: Provincial Operations
Private Bag X522
Bloemfontein, 9300
• By Hand Delivery:
Labouria House, 43 Charlotte Maxeke Street, Bloemfontein
• By Email:
Email your application to jobs-fs5@labour.gov.za
Make sure the subject line includes the correct reference number (HR 4/4/8/962) and the job title.
• Submission Deadline:
• Walk-in applications close at 16:00 on 17 October 2025.
• Online or email applications close at midnight (00:00) on the same day.
• Important Application Notes:
• Combine your Z83 and CV into one single PDF file.
• Do not send JPEG or photo attachments.
• Each job post requires its own Z83 form.
Failure to comply with the above instructions will result in disqualification.
Final Thoughts
The Client Service Officer at Department of Labour 2025 position offers a meaningful path for individuals who want to serve their country while developing a professional career in government. With a stable salary, job security, and opportunities to grow, this role stands out as one of the most rewarding public sector positions available in 2025.
By joining the Department of Employment and Labour, you will not only gain valuable experience but also play an active role in ensuring justice, fairness, and dignity for South Africa’s workforce.
If you are dedicated, reliable, and passionate about helping others, then take this opportunity seriously. Submit your application and become part of a department that shapes the future of labour relations in South Africa.
Apply today and take the first step toward your future in public service.
Apply Now
Frequently Asked Questions (FAQs)
1. What is the closing date for applications?
The closing date for the Client Service Officer at Department of Labour 2025 position is 17 October 2025 (16:00 for walk-ins and 00:00 for online submissions).
2. What qualification do I need to apply?
Applicants must have at least a Grade 12 (Matric) certificate and relevant knowledge of the Public Service Act and COID processes.
3. How much does the position pay?
The annual salary is R269,499, in line with the government’s salary scale.
4. Where is the position based?
The role is based at the Labour Centre in Sasolburg, Free State.
5. What does COID mean?
COID stands for Compensation for Occupational Injuries and Diseases.
6. Can I email my application?
Yes, applications can be sent to jobs-fs5@labour.gov.za with the correct reference number.
7. Will incomplete applications be accepted?
No, incomplete or unsigned Z83 forms will result in disqualification.
8. What checks are done during recruitment?
Shortlisted candidates undergo background checks, including criminal, credit, and qualification verifications.
9. What if I do not hear back after applying?
If you do not receive feedback within eight weeks, consider your application unsuccessful.
10. Why should I consider this job?
Becoming a Client Service Officer at Department of Labour 2025 means joining a team that makes a tangible difference in protecting and empowering South African workers.
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