Call Centre Job: Fidelity Services Group

Are you passionate about helping people and driving results? Do you thrive in a fast-paced, customer-focused environment? Fidelity Services Group is seeking dynamic Inbound Sales Call Centre Job Agents to join our award-winning team in Roodepoort, Gauteng. This permanent, full-time role offers you the opportunity to build genuine customer relationships, sharpen your sales expertise, and grow with a company that invests in your success. Call Centre job.

Why Fidelity Services Group?

At Fidelity Services Group, we’re more than just a call centre—we’re a community of professionals dedicated to delivering outstanding service and innovative financial solutions. Here’s why you’ll love working with us:
• Experience & Expertise: Tap into our proven training programs, designed to refine your sales skills and deepen your industry knowledge.

• Authoritativeness & Trust: Join a brand trusted by thousands of South Africans for secure, dependable financial services—an EEAT-approved environment you can be proud to represent. Call Centre job.
• Growth & Development: Benefit from ongoing coaching, clear career paths, and performance-based incentives that reward your hard work.

• Positive Culture: Collaborate with supportive colleagues in a friendly, inclusive workspace in the heart of Roodepoort.

What You’ll Do

As an Inbound Sales Agent, you’ll be the vital link between our products and customers’ needs. Your day-to-day responsibilities include:
• Handling Inbound Enquiries
• Answer incoming calls promptly with professionalism and empathy
• Verify customer details in line with compliance requirements. Call Centre job.

• Consultative Selling
• Listen actively to uncover customer needs and recommend suitable financial products
• Upsell and cross-sell complementary services—always with the customer’s best interests at heart
• Achieving Targets & Quality Standards
• Meet or exceed daily and monthly sales conversions, ARPU (Average Revenue Per User), and talk-time targets

• Maintain a minimum Quality Assurance (QA) and Compliance score of 90%
• Relationship Building
• Follow call-centre “scripts” flexibly, adapting tone and language for a genuinely human interaction

• Seek referrals at every opportunity to expand our customer base. Call Centre job.

• Administration & Follow-Up
• Accurately record sales and customer information in our CRM
• Schedule follow-up appointments or product fitments as needed
• Correspond with clients via e-mail to reinforce trust and transparency

Who You Are: Requirements

• Education & Experience
• Matric/Grade 12 (minimum)
• At least 3 years’ experience in inbound sales within a call centre environment (telematics background is a plus)

• Skills & Attributes
• Natural communicator with excellent verbal and written proficiency
• Target-driven, punctual, and able to multi-task under pressure
• Strong time-management, attention to detail, and problem-solving abilities
• Self-motivated, resilient, and able to remain calm and professional

• Availability
• Flexible to work weekends and after-hours when required (including one compulsory Saturday per month)

What’s In It For You

• Competitive Salary & Commission: A base salary plus uncapped commissions—your earning potential is in your hands.
• Comprehensive Benefits: Medical aid contributions, retirement savings, paid leave, and other perks.
• Professional Development: Access to workshops, certifications, and leadership programs.

• Vibrant Work Environment: Modern office facilities in Roodepoort, with convenient access to public transport and major highways.

How to Apply

Ready to take your sales career to the next level? Here’s how:
• Submit your CV and a short cover letter highlighting your relevant experience.
• Tell us why you’re the perfect fit for Fidelity Services Group—and how you’ve gone the extra mile for customers in the past.
• Apply by: 12 May 2025

Click here to apply for Call Centre Job

[Click here to apply for Call Centre Job Agent] This is a Career portal for Fidelity Service Group

Or visit the web portal on https://fidelityservicesgroup.simplify.hr/ and search for a Call Centre Job Agent post

Join us at Fidelity Services Group and become part of a team where your expertise is valued, your achievements are rewarded, and your growth is our priority. We look forward to welcoming you to our Roodepoort family!
Location: Roodepoort, Gauteng, South Africa
Closing Date: 12 May 2025
Employment Type: Permanent, Full-Time

Fidelity Services Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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