Call Centre Consultant – G4S Deposita
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G4S is hiring a Call Centre Consultant.
Location: Midrand
Salary: Competitive, based on experience
Job Type: Full-Time, Permanent
Closing Date: 12 April 2025
About the Opportunity:
Call Centre Consultant
G4S Deposita in Midrand is on the lookout for a skilled Call Centre Consultant to join our Cash Solutions team in South Africa. As part of our renowned Deposita SA division—which specializes in state-of-the-art cash management and smart solutions for banking, retail, and wholesale sectors—you will play a pivotal role in ensuring exceptional service delivery and managing customer interactions.
Role Overview:
Reporting directly to the National Customer Support Manager, you’ll be the first point of contact for our clients, ensuring their queries are addressed promptly and accurately. Your duties will include logging job cards, maintaining adherence to service level agreements (SLAs), monitoring system performance, and preparing detailed client reports.
A keen eye for detail, adherence to company policies, and a dedication to best practices will be essential in delivering superior customer care. Call Centre Consultant.
Key Responsibilities:
• Incident Management:
• Handle all incoming calls in a professional and efficient manner, following established protocols.
• Aim for first call resolution and accurately document all interactions in our database.
• Maintain precise records to support management analysis and reporting.
• Respond swiftly to incidents and emergencies, utilizing our escalation procedures. Call Centre Consultant.
• Monitoring & Support:
• Provide comprehensive application support.
• Ensure adherence to SLAs set by vendors.
• Oversee device connectivity to maintain seamless operations.
• SLA Administration:
• Log every call and email into the Journey System with utmost accuracy.
• Manage calls from initiation to resolution, keeping clients updated throughout the process.
• Utilize dashboards to track, manage, and escalate issues as needed.
• Prevent any breach of targets to consistently meet client expectations.
• Health and Safety Compliance: Call Centre Consultant
• Actively participate in safety meetings, forums, and talks organized by the company.
• Report and discuss all safety incidents with the relevant teams and management.
• Follow up on assigned activities from safety committees and attend refresher programs.
• Distribute vital safety information when required while strictly adhering to safety policies and procedures.
Candidate Profile:
• Educational & Professional Background:
• Minimum of a Matric certificate or equivalent.
• A tertiary qualification (diploma or degree) in customer service, hospitality, communication, or a related field is preferred.
• 1-2 years’ experience in customer service or a similar role is required.
• Skills & Attributes:
• Exceptional telephone etiquette and communication skills, both written and verbal.
• Ability to manage conflicts and demonstrate strong emotional intelligence.
• Sound numerical skills and meticulous attention to detail.
• A genuine passion for customer service and a commitment to excellence.
About G4S Deposita:
At Deposita, we take pride in protecting lives and livelihoods by reducing the risks associated with cash handling.
For over a decade, we have harnessed innovative technology to revolutionize cash management, focusing on reducing errors and inefficiencies while boosting profitability.
Our integrated solutions provide tailored, end-to-end cash and payment management services for clients in the banking, retail, and wholesale sectors.
We deliver secure, automated cash management solutions through a blend of our state-of-the-art devices and industry-accredited platforms.
Our commitment extends beyond technology—we also offer comprehensive training and customized operating manuals, ensuring that your team gets the most out of your cash management investments.
If you’re ready to join a forward-thinking company that values precision, customer care, and technological innovation, we invite you to apply for this exciting role.
Reference: G4S/TP/8008245/226753
Note: Remuneration and benefits will reflect the role’s seniority and are aligned with our company policies.
We look forward to receiving your application and discovering how you can contribute to our exceptional team at G4S Deposita.
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