Academic Operations Administrator jobs 2026- Rosebank College (4x Posts)

Academic Operations Administrator (X4) – Pretoria | Rosebank College. 2026 Recruitment Opportunity Rosebank College, a proud brand of The Independent Institute of Education (IIE) and a member of the ADvTECH Group, is once again opening the door to passionate, organised, and student-focused individuals who want to grow their careers in the higher education sector. With over a century of educational history dating back to 1909, the institution has evolved from a small college into a nationwide force with more than 30,000 students enrolled annually. Its growth has been anchored in innovation, relevance, and unwavering commitment to academic excellence.

For the 2026 intake, Rosebank College Pretoria is offering four exciting opportunities for Academic Operations Administrators, a role that plays an essential part in keeping the heart of campus operations functioning smoothly. Because student support and academic administration are critical pillars of the institution, candidates who understand fast-paced environments, who enjoy problem-solving, and who carry a natural commitment to accuracy will find this role both fulfilling and career-advancing.

As higher education becomes more technology-driven and student expectations continue to evolve, Academic Operations Administrator jobs 2026 will play an even more strategic role in the student experience, making this recruitment round highly anticipated.

These four permanent roles are ideal for individuals who are either early in their administration careers or who are looking to transition into a respected academic brand where innovation, professionalism, and consistent service delivery are daily expectations.

If you are searching for Academic Operations Administrator jobs 2026, you will find this role perfectly aligned with your growth ambitions and your desire to contribute meaningfully to an educational environment.

Why This Role Matters

The Academic Operations Administrator is central to the day-to-day running of administration and academic support at Rosebank College. As student numbers grow and digital learning expands, the college relies heavily on competent administrators who can manage complex systems, respond professionally to student queries, and support both academic and operational teams.

The success of the academic calendar, assessments, student registrations, and reseller communication depends greatly on individuals who can maintain accuracy while ensuring service excellence. With the demand for Academic Operations Administrator jobs 2026 increasing across the education sector, this role places you at the forefront of academic operations within a respected institution.

Purpose of the Role

The core responsibility of the Academic Operations Administrator is to maintain accurate student records, manage assessments, support the reseller administration process, communicate effectively with multiple stakeholders, manage databases, and ensure smooth operational and support centre activities.

This role combines administrative precision with strong communication abilities, making it ideal for individuals who enjoy working in structured environments where attention to detail truly matters.

Those looking specifically for Academic Operations Administrator jobs 2026 will appreciate that this position is not only operational but also contributes directly to improving student satisfaction, strengthening institutional processes, and ensuring compliance with academic standards.

Key Responsibilities

Below is a detailed breakdown of duties you will handle as part of the Academic Operations Administration team. These tasks have been expanded to give applicants a deeper understanding of the role’s depth and importance within Rosebank College.

Support Centre Administration

The Support Centre remains one of the first contact points for students, academic staff, and resellers. In this role, you will:

• Implement the full Support Centre operational plan as directed by your line manager.
• Communicate daily with internal staff members to ensure everyone is informed about upcoming activities, student requirements, document needs, or assessment deadlines.
• Provide verbal and written communication that reflects professionalism, clarity, and accuracy.

• Serve as a first responder when issues arise, ensuring that problems are escalated efficiently and student concerns are handled respectfully.
• Maintain meticulous database records, registers, and various administrative reports.
• Uphold strong document management standards, both electronically and in hard-copy formats.

As the education sector moves closer to paperless administration, individuals applying for Academic Operations Administrator jobs 2026 must show comfort in managing digital workflows, tracking information accurately, and maintaining compliance across systems.

Student Support

This role requires a high degree of empathy and understanding. Rosebank College values a student-centered environment, meaning every student enquiry must be treated with care.
Your responsibilities will include:

• Responding to student queries within service level agreement timelines.
• Managing student documentation, ensuring accuracy and proper storage.
• Processing student registrations with precision.
• Coordinating assessment applications and ensuring students meet requirements.
• Keeping track of student requests and ensuring proper follow-ups.

Applicants searching for Academic Operations Administrator jobs 2026 should have strong people skills and the patience to support students from diverse backgrounds.

Operational Administration

This is one of the most detailed and system-driven aspects of the role. Tasks include:

Order Processing
You will:
• Receive and process customer and reseller orders.
• Verify order accuracy, availability, and pricing.
• Ensure orders are processed within deadline expectations.

Customer Communication
In this role, you must:
• Contact customers to confirm orders and provide updates.
• Offer solutions when issues arise.
• Maintain a professional, helpful tone whether in email, phone, or face-to-face communication.

Professionals searching for Academic Operations Administrator jobs 2026 should already understand the importance of customer-focused operations in an educational environment.

Inventory Management
You will:
• Track inventory levels of academic materials, learning tools, and related products.
• Work with the procurement team to ensure stock availability.
• Assist with returns, exchange processes, and warranty claims when applicable.

Product Knowledge
This includes:
• Understanding the college’s educational products, learning materials, and digital tools.
• Responding accurately to student and reseller queries regarding product information.

Documentation and Reporting
Accurate reporting and detailed record-keeping are central to this job.
You will:
• Capture and maintain all information relating to orders, queries, or student documentation.
• Use the institutional CRM system to document all interactions.
• Produce regular administrative reports required by management.

These reporting standards reflect the kind of advanced administrative skill expected in Academic Operations Administrator jobs 2026 across modern higher education institutions.

Process Improvement

Rosebank College values innovation, and administrators are encouraged to help improve systems and workflow processes.
Your role requires you to:

• Identify gaps or inefficiencies in administrative operations.
• Provide recommendations for improvement.
• Participate in implementing new solutions.
This ability to improve processes is one of the key traits employers seek in Academic Operations Administrator jobs 2026, making it an essential part of your performance.

Collaboration and Communication

You will work closely with:
• Sales teams
• Academic departments
• Procurement teams
• Resellers
• Vendors and distributors
• Students and internal stakeholders

Working well with cross-functional teams ensures the institution’s operational flow remains uninterrupted. Collaboration is a major expectation for those exploring Academic Operations Administrator jobs 2026.

Compliance and Ethical Standards
This includes:
• Adhering to the institution’s academic and administrative policies.
• Following pricing, reseller, and student administration guidelines.
• Maintaining high ethical standards in all interactions.
This is typical of Academic Operations Administrator jobs 2026, where compliance plays a major role in quality assurance.

Project Planning

You will be expected to contribute to project implementation by:

• Executing delegated project tasks.
• Managing timelines and deliverables based on project plans.
• Reporting progress and challenges to management.
Your ability to handle multiple projects is a valued skill as institutions modernize and expand, particularly in Academic Operations Administrator jobs 2026.

Minimum Requirements

Qualifications
• Matric / National Senior Certificate (NQF Level 4)
• Higher Certificate in Administration (NQF Level 5) is advantageous but not mandatory

Experience
• 1–2 years of experience in administration, student administration, or personal assistant roles
• 1–2 years of customer service or client query management
• Proven ability to work with accuracy and attention to detail

Candidates applying for Academic Operations Administrator jobs 2026 must be comfortable working in environments that require pressure management and strict deadlines.

Key Competencies

• Understanding of the South African higher education regulatory framework
• Time management skills
• Strong communication skills
• Customer service orientation
• Ability to adapt to change
• Ability to work under pressure
• Teamwork capability
• Exceptional attention to detail
These competencies reflect the industry standards expected across all Academic Operations Administrator jobs 2026.

Salary

Market-related remuneration aligned with industry standards and company policies.
Rosebank College is an equal opportunities employer. Preference may be given to South African citizens in line with Employment Equity requirements.

How to Apply

Submit your application online through the official Rosebank College recruitment portal. Apply here!

Frequently Asked Questions (FAQs)

1. What does an Academic Operations Administrator do?
This role manages student records, academic administration, assessments, communication, and support centre operations.
2. Is this position suitable for someone with limited experience?
Yes. It is ideal for entry-level professionals with 1–2 years of admin or customer service experience.

3. Will I need to interact with students daily?
Yes. Student support is a major part of the role.
4. What systems should I be familiar with?
CRM systems, database management tools, and basic office software.

5. Are these full-time positions?
Yes, all four positions are permanent and full time.
6. Why are Academic Operations Administrator jobs 2026 in high demand?
Because higher education institutions require more administrative support as enrolments grow.

7. Does this role involve project work?
Yes, you will support implementation of academic and administrative projects.
8. What career path can this lead to?
Academic coordination, campus administration, student relations, or operational management.

9. Is knowledge of higher education policies important?
Yes, understanding regulations helps ensure compliance.
10. What makes Rosebank College a strong employer?
Its national presence, strong reputation, supportive workplace culture, and continuous growth opportunities.

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