FlySafair Airport Ticket Sales Agent Jobs Johannesburg offer an opportunity for a suitably qualified candidate with Grade 12 and relevant airport and ticket sales experience to join FlySafair on a temporary contract of less than six months in Johannesburg (JHB). The successful candidate will assist passengers with ticket purchases, flight bookings, itinerary changes, customer complaints and travel disruptions while delivering professional service at the airport. Applications must be submitted through FlySafair’s official online recruitment platform, as email applications will not be accepted. The vacancy was advertised on 3 November 2026, and interested applicants must submit their applications before the closing date of 10 November 2026. The position offers a market-related salary and requires flexibility to work shifts, weekends and public holidays.

Key Takeaways

• Employer: FlySafair
• Job title: Customer Service Agent (JHB)
• Reference number: Temp – Ticket Sales
• Location: Johannesburg, Gauteng
• Work level: Junior
• Employment type: Temporary
• Contract duration: Less than six months
• Salary: Market related
• Minimum qualification: Grade 12 or equivalent
• Experience: Airport and ticket sales experience
• Closing date: 10 November 2026
• Application method: Online applications only
• Email applications: Not accepted

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About the FlySafair Customer Service Agent Opportunity

Air travel involves more than getting passengers from one destination to another. Behind every successful journey are customer service professionals who help travellers navigate bookings, ticket purchases, flight changes and unexpected disruptions.

FlySafair is recruiting a Customer Service Agent for its Johannesburg operations, with a particular focus on ticket sales and passenger assistance.

This temporary opportunity is suited to someone who understands airport customer service and can remain professional when dealing with different passenger needs.

The position requires more than answering questions. The successful candidate will need to communicate travel information accurately, explain applicable booking conditions and assist passengers when their travel arrangements change.

For individuals with previous airport and ticket sales experience, this vacancy provides an opportunity to contribute to the daily passenger experience within an airline environment.

What Does the Job Involve?

The appointed Customer Service Agent will support passengers with various travel-related enquiries and transactions. The role requires patience, attention to detail and the ability to manage customer expectations, particularly during busy airport operations.

The main responsibilities include:

1. Ticket Sales and Flight Bookings

The employee will assist passengers with purchasing tickets, making flight bookings and changing existing travel arrangements. This includes explaining relevant airline rules, booking conditions, terms and regulations so that customers understand their options.

2. Managing Flight Disruptions

Flight delays, cancellations and other operational changes can create uncertainty for travellers. The successful candidate will help affected passengers by providing assistance and handling their enquiries professionally.

3. Handling Customer Complaints

Passengers may raise concerns about bookings, travel arrangements or service experiences. The agent must address complaints promptly, professionally and respectfully while working towards appropriate solutions.

4. Protecting Confidential Information

The position involves handling customer information that must be treated responsibly. The employee is expected to safeguard confidential information and maintain professional standards when accessing or discussing passenger details.

5. Escalating Complex Issues

Not every customer concern can be resolved at the first point of contact. When an issue requires additional attention, the agent must refer it to the Supervisor on duty.

6. Maintaining Excellent Customer Service

Throughout daily operations, the successful candidate must demonstrate a customer-focused approach and provide professional assistance to passengers.

Minimum Requirements for FlySafair Airport Ticket Sales Agent Jobs Johannesburg

Applicants should carefully assess the requirements before submitting their applications.

The advertised minimum requirements are:

• Grade 12 or an equivalent qualification.
• Previous airport and ticket sales experience.
• Good computer literacy and working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Excellent written and verbal English communication skills.
• Good telephone etiquette.
• Understanding of effective customer service delivery.
• Conflict resolution skills.
• Willingness and ability to work flexible hours, including weekends, public holidays and shifts when required.

Important: Grade 12 is the minimum educational requirement, but applicants must also have relevant airport and ticket sales experience. Meeting the educational requirement alone does not necessarily mean that an applicant meets all the selection criteria.

Personal Attributes FlySafair Is Looking For

Working in an airport environment requires employees who can remain composed, dependable and helpful, even when passenger volumes increase or unexpected situations arise.

FlySafair highlights several personal qualities that applicants should demonstrate:

• Professionalism: Maintain a respectful and appropriate approach when interacting with passengers and colleagues.
• Patience and assertiveness: Handle difficult conversations without losing control while communicating information confidently.
• Reliability: Demonstrate punctuality, trustworthiness and consistent attendance.
• Pressure management: Remain productive when dealing with multiple customer requests or operational challenges.

• Time management: Complete responsibilities efficiently and maintain good timekeeping.
• Customer orientation: Understand passenger needs and make service delivery a priority.
• Confidentiality: Exercise good judgement when dealing with sensitive customer information.

These qualities are particularly important because airline customer service employees often interact with passengers who are under pressure, especially when flights are delayed or cancelled.

Employment Conditions and Contract Duration

This is a junior-level, temporary employment opportunity based in Johannesburg.

The advertised contract duration is less than six months, making it a short-term opportunity rather than a permanent appointment.

The salary is listed as market related, meaning the advertisement does not specify a fixed monthly or annual remuneration amount.

Applicants should also be prepared for a working schedule that may include weekends, public holidays and different shifts, depending on operational requirements.

How to Apply for FlySafair Customer Service Agent Jobs

Interested candidates should submit their applications through the official FlySafair recruitment website. Apply for FlySafair Customer Service Agent (JHB) – Ticket Sales

Email applications will not be accepted, so applicants should use the online application process provided for this vacancy.

Before applying, candidates should:

• Review the job requirements and confirm that they have the necessary Grade 12 qualification and airport and ticket sales experience.
• Prepare an updated CV containing accurate employment history, relevant experience and qualifications.
• Ensure that the information supplied in the application is complete and correct.
• Submit the application through the official recruitment platform before the advertised deadline.

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3. Department of Employment and Labour is hiring a Client Service Officer

Important Information Before Applying

FlySafair has indicated that preference will be given to members of under-represented designated groups.

The airline also reserves the right not to proceed with the vacancy or to appoint a candidate based on its operational requirements.

Applicants should take note of the recruitment feedback period. If no feedback is received within two weeks after the closing date, candidates should consider their applications unsuccessful.

Submitting an application does not guarantee an interview or appointment.

Frequently Asked Questions

1. What is the minimum qualification for the FlySafair Customer Service Agent position?

Applicants must have Grade 12 or an equivalent qualification. Previous airport and ticket sales experience is also required.

2. Where is the FlySafair Customer Service Agent vacancy based?

The position is based in Johannesburg (JHB), Gauteng.

3. Is this a permanent or temporary job?

It is a temporary junior-level position with a contract duration of less than six months.

4. Does FlySafair accept applications by email?

No. The employer specifically states that email applications will not be accepted. Candidates must apply through the official online recruitment platform.

5. When is the closing date for the FlySafair ticket sales vacancy?

The closing date is 10 November 2026. Interested candidates should submit their applications before the deadline.

Take the Next Step Towards an Airline Career

For candidates with airport and ticket sales experience, this FlySafair opportunity offers a chance to apply their customer service skills in a fast-moving airline environment.

The role is particularly suited to individuals who communicate confidently, understand passenger needs and can handle challenging situations professionally. Since the contract is temporary and applications close on 10 November 2026, eligible candidates should review the requirements and complete their online applications before the deadline.

Remember: VisionSoul is an independent job information and opportunities platform. It is not a recruitment agency or an employer. All applications must be submitted directly to FlySafair through its official recruitment platform.

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