Customer Service Agent: FlySafair

Are you passionate about aviation, people, and providing world-class customer service? Do you thrive in fast-paced environments and want to be part of one of South Africa’s most reliable low-cost airlines? If you’re ready to take off in your career, FlySafair has the perfect opportunity for you!

✈️ Join the FlySafair Team as a Customer Service Agent – Lanseria Airport, Johannesburg
Closing Date: 13 June 2025
Location: Lanseria International Airport, Johannesburg (JHB)
Job Level: Junior | Type: Permanent | Salary: Market-Related

We are currently hiring a Customer Service Agent to join our dynamic ground operations team based at Lanseria International Airport in Johannesburg. If you’re looking for a fulfilling job where every day brings new challenges and the chance to make a real difference in our passengers’ journeys, this role is for you.

🌍 Why Join FlySafair?

As one of South Africa’s leading low-cost carriers, FlySafair is known for its excellent service, safety, and commitment to affordability. We’re proud to serve millions of passengers every year, connecting key cities across South Africa and selected regional destinations. Our team is made up of passionate professionals who share a love for aviation and an unwavering dedication to customer satisfaction.

Working at FlySafair means joining a supportive, high-performance culture that values integrity, teamwork, and service excellence. We believe in growing our people and creating a work environment where everyone can thrive.

💼 Job Description: What You’ll Do

As a Customer Service Agent, you’ll be the face of FlySafair at Lanseria Airport. You will play a vital role in ensuring a smooth and enjoyable travel experience for our passengers. Your duties will include, but are not limited to:

• ✅ Assisting passengers with flight bookings, ticket sales, and flight changes, while clearly communicating terms and conditions, airline policies, and procedures.
• ✅ Providing support during flight delays, schedule changes, and cancellations, ensuring passengers are kept informed and reassured throughout.
• ✅ Maintaining the confidentiality and protection of sensitive passenger and airline information.

• ✅ Addressing and resolving customer complaints in a professional, empathetic, and timely manner.
• ✅ Escalating unresolved or complex issues to the on-duty supervisor for further resolution.
• ✅ Ensuring that customer service standards are met at every touchpoint, from check-in to boarding.
This role requires someone who is friendly, solutions-driven, and confident in handling high-pressure situations — especially during peak travel times.

✅ Minimum Requirements

To be considered for this position, applicants must meet the following requirements:
• Grade 12 / Matric certificate or equivalent qualification.
• Previous experience in an airport environment, particularly in ticket sales or check-in operations, is beneficial.
• Must be computer literate, with solid knowledge of Microsoft Office (Excel, Outlook, Word).

• A fluent command of English (both spoken and written) is critical, along with professional telephone etiquette.
• Ability to work flexible hours, including shifts, weekends, and public holidays, as required by airport operations.
• Strong interpersonal and conflict-resolution skills.
• A clear criminal record and the ability to pass a background check as per aviation regulations.

🌟 Personal Qualities We’re Looking For

At FlySafair, it’s not just about your qualifications — it’s also about who you are. The ideal candidate will embody the following personal traits:
• Punctual and dependable – we work on strict flight schedules and need people we can count on.
• Patient yet assertive – confident enough to handle challenging situations with calm and authority.
• Professional and trustworthy – especially when dealing with sensitive and confidential information.

• Adaptable and resilient – airport environments are dynamic, and flexibility is key.
• Service-oriented mindset – we are a customer-first airline; your passion for people must shine through in everything you do.
• Excellent time management – being organized is a non-negotiable in this fast-paced role.

📌 Employment Equity

FlySafair is proud to be an equal opportunity employer. We are committed to transformation and diversity in the workplace and actively encourage applications from previously disadvantaged groups as per our Employment Equity Plan.

📄 Application Process & Guidelines

To ensure your application is considered:
• Applications must be submitted online through our official careers page. Unfortunately, email applications will not be accepted.

<Click here to apply for Customer Service Agent> This is FlySafair job portal system

Or click or copy this link: https://flysafair.mcidirecthire.com/External/Job?Ref=TEkBhDYErs0qhHgueWeCgt_yRI-cnPLR1MRk1RR6CprFrXLdxUBmuvDnnTmdoKy71sP_DewTxLl2Sy0-bXDAKFvVsQGVZZwHPOQwKYxBjihy7ucA44rDwFvDGgMh3yt0_ZAxAPS30I4qRvaUo1hrWA

Or visit https://flysafairjobs.mcidirecthire.com/ and search for the Customer Service Agent job poat

• Ensure that your CV is up-to-date and highlights relevant customer service and/or aviation-related experience.
• Only shortlisted candidates will be contacted. If you have not heard from us within 2 weeks of the closing date, please consider your application unsuccessful.
FlySafair reserves the right to:
• Not proceed with filling this vacancy;
• Appoint candidates based on operational requirements and suitability for the role.

📍 Work Location

This role is based at Lanseria International Airport, located just north of Johannesburg. It’s ideal for candidates living in or near Lanseria, Randburg, Krugersdorp, Roodepoort, or Fourways, as shifts may start early or end late.
Hiring in Johannesburg – Lanseria

If you are a job seeker in Gauteng, Johannesburg, specifically near Lanseria Airport, and you’re searching for a position in airport customer service, this FlySafair vacancy might be your next great opportunity. Whether you’re based in Roodepoort, Randburg, Midrand, or even Hartbeespoort Gauteng as a whole, and you’re passionate about working in the aviation industry — we want to hear from you!
Keywords: Customer service jobs in Johannesburg, Airport jobs in Lanseria, Airline customer service vacancies 2025, FlySafair careers, Gauteng airport jobs.

✈️ Ready for Takeoff?

If you meet the above criteria and believe you have what it takes to deliver exceptional service under pressure, we encourage you to apply today. Be part of a team that takes South Africans to the skies — with safety, smiles, and service excellence leading the way.
Apply now before the 13 June 2025 closing date and start your journey with FlySafair – South Africa’s favourite low-cost airline.

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