High Paying Jobs: Fidelity-Centre Agent

📞 Fidelity is Hiring: Join Us as a Call Centre Technical Dispatch Agent Level 2 – Midrand, Gauteng
Location: Midrand, Gauteng
Position Type: Permanent, Full-Time
Division: Fidelity ADT
Business Unit: FADT – Gauteng
Industry: Security and Investigations
Job Level: Entry-Level to Early Professional
Closing Date: 4 July 2025
Date Posted: 27 June 2025

🌟 Introduction: Be the Voice That Connects, Coordinates & Conquers Chaos

If you’re looking for “high paying jobs ” that go beyond the ordinary and place you at the heart of South Africa’s leading security solutions provider — then this is your moment. Fidelity ADT is proud to open applications for the Technical Dispatch Agent Level 2 role at our Customer Contact Centre (CCC) in Midrand, Johannesburg.

This role is not just about answering calls — it’s about making an impact. You’ll be the critical link between clients, technicians, and operations — ensuring customer satisfaction, field efficiency, and technical excellence.
If you’re organized, people-savvy, a natural communicator, and passionate about solving problems in a fast-paced environment, we want you on our team! High paying jobs.

🏢 About Fidelity Services Group: South Africa’s Security Powerhouse

Fidelity Services Group stands as a pillar of trust and protection across South Africa. As a market leader in integrated security and risk management, our team is made up of over 60,000 employees, all united under a shared mission: keeping our communities safe.
Fidelity ADT, our residential and small business division, is a recognized household name. We combine advanced technology with personalized services to offer unparalleled customer satisfaction. High paying jobs.
When you join Fidelity, you join a family — one that invests in your growth, well-being, and purpose.

🎯 Role Overview: What Does a Technical Dispatch Agent Level 2 Do?

The Technical Dispatch Agent Level 2 is more than a call center role — it’s a coordination hub, a client liaison, and a scheduling specialist rolled into one.
Your key responsibility is to book, schedule, and dispatch technical service calls, while keeping communication smooth between technicians and clients.

You’ll work directly with the Technical Supervisor, ensuring no service request falls through the cracks and every customer feels heard and valued. High paying jobs.
Think of yourself as the calm in the storm — solving, coordinating, and keeping everyone informed.

🧾 Core Responsibilities: What You’ll Be Doing Daily

Here’s a breakdown of what your day-to-day responsibilities will look like:
🔧 Technical Scheduling & Coordination
• Book and schedule all technical service calls efficiently.
• Dispatch technicians to meet scheduled appointments across Gauteng.
• Coordinate and align technician availability with client needs. High paying jobs.
• Manage after-hour standby calls and coordinate with standby supervisors.

📞 Customer Interaction & Communication
• Follow up with clients before and after technician visits to ensure satisfaction.
• Provide timely feedback and complete walk-throughs of issues from start to finish.
• Communicate proactively about rebooked calls and technical recall cases.
• Resolve client complaints and queries within 48 hours.

📊 Data Management & Reporting
• Update internal databases with customer details and feedback.
• Track all technical job statuses and ensure accurate entries in the LSN Technical Category fields. High paying jobs.
• Identify and report recurring service issues or exceptions to management.

🚀 Sales & Campaign Support
• Drive revenue by calling “Yes” reply lists from marketing campaigns.
• Promote technical products and services to interested clients.
• Educate customers on Fidelity’s latest security solutions. High paying jobs.

📋 Team Support & Administration
• Assist technicians with queries while on field visits.
• Attend internal meetings, training sessions, and briefings regularly.
• Ensure your work area remains professional and clutter-free.
• Uphold Fidelity’s high standards of ethical communication and conduct.
🧠 Essential Qualifications & Experience
To succeed in this role, you’ll need to bring a blend of education, personality, and practical experience.

✅ Minimum Requirements

• Grade 12 Certificate (Matric)
• Customer service experience is a must
• Experience in scheduling or coordinating appointments
• Call Centre experience is highly beneficial
• Familiarity with continuous improvement environments will be advantageous. High paying jobs.

💻 Technical & Interpersonal Skills Required
Here’s what we’re looking for in a top candidate:
💬 Communication Skills
• Clear verbal and written communication (in English and Afrikaans)
• Excellent telephone etiquette
• Ability to listen, empathize, and resolve
🧠 Analytical & Problem-Solving
• Ability to assess issues, identify root causes, and recommend action
• Analytical mindset for interpreting customer needs. High paying jobs.

📅 Organization & Time Management
• Strong organizational skills with attention to detail. High paying jobs.
• Ability to manage time, meet deadlines, and prioritize effectively
🧍‍♂️ Personal Attributes
• Punctual and reliable
• High stress tolerance
• Professional demeanor
• Passion for customer experience
• Ownership mentality — sees problems through to resolution

💻 Digital Literacy
• MS Office (Outlook, Word, Excel)
• Listener Software (or similar systems)
• Internet and intranet browsing proficiency

💼 Why This Role Matters: Impact You’ll Make

This isn’t just another administrative job — your performance directly impacts:
• Client satisfaction and loyalty
• Technician productivity
• Fidelity’s operational success
• Revenue growth through upselling and service optimization
Your ability to calm frustrated customers, rearrange technician routes on short notice, and juggle multiple calls all while keeping your cool will define your success. High paying jobs.

💡 What Makes This Role Unique?

• 📍 Based in Midrand, at the pulse of Fidelity’s technical operations
• 🧩 Involves both frontline communication and back-end coordination
• 🌐 Opportunity to be a vital link between customer issues and technical solutions
• 📞 Handle high-priority escalations, showcasing your resilience and leadership potential
• 🎯 Get exposure to revenue-generating tasks, not just support work. High paying jobs.

🌈 Career Growth & Learning Opportunities

At Fidelity, your role as a Dispatch Agent is not the end — it’s the beginning of a rewarding career path in:
• Call Centre Operations
• Technical Coordination
• Field Services Management
• Customer Experience & Retention
• Internal Sales & Revenue Campaigns
• Future supervisory or team leader positions
We offer training, mentorship, and internal promotions to those who demonstrate commitment, talent, and a service-first mindset. High paying jobs.

💰 Salary Expectations: What Does This Role Pay?

While the exact figure may vary based on experience and internal scales, entry-level Technical Dispatch Agents at Fidelity typically earn between R8,500 and R15,000 per month, with performance-based growth, benefits, and overtime potential.
It’s one of the more high-paying jobs in the customer coordination field for candidates at the start of their careers.

📌 How to Apply

Ready to take the next step? Click the link below to apply directly:
👉 Apply Now via Fidelity’s Official Careers Page
Make sure to submit your CV and any supporting documentation before the closing date: 04 July 2025.

Or click/copy the link directly: https://fidelityservicesgroup.simplify.hr/Vacancy/137938

✨ Why Join Fidelity?

Choosing Fidelity means more than getting a job — it means choosing:
✅ A company with decades of trust and innovation
✅ A team that values your ideas and development
✅ A workplace where your voice drives real change. High paying jobs.
✅ The chance to serve South Africa’s communities with pride and purpose
If you’re someone who thrives under pressure, enjoys helping others, and takes pride in getting things done the right way — then you belong with us.

📝 Quick Summary: Key Takeaways
DetailInfoPositionTechnical Dispatch Agent Level 2LocationMidrand, GautengDepartmentCustomer Contact CentreReports ToTechnical SupervisorSalaryApprox. R8,500 – R15,000 per monthApplication Deadline04 July 2025EmployerFidelity Services Group (ADT Division)Work TypePermanent

🧭 Looking for “High paying jobs ”? You’ve Found the Right One.

Whether you’re starting out or seeking a fulfilling career move, this opportunity could be the bridge between where you are and where you’re meant to be. Fidelity is more than a workplace — it’s a family committed to excellence, safety, and growth.
Apply today and step into a role where your coordination skills truly matter.

🌍 The Bigger Picture: Why Customer-Facing Roles Are Crucial in Modern Security
In today’s fast-paced world, security companies don’t just compete on hardware or patrols — they compete on service. As a Technical Dispatch Agent, you’re not just taking calls — you’re contributing to a seamless security ecosystem that ensures families, businesses, and communities feel safe and supported. High paying jobs.

Every interaction you have with a client is a chance to build long-term trust, reinforce brand loyalty, and gather insights that improve our overall operations. You are the eyes and ears of Fidelity’s technical infrastructure — capturing feedback, identifying service gaps, and keeping everything running like clockwork.

🧭 Who This Role Is Perfect For

If you’re:
• A fast thinker who thrives under pressure
• Able to switch gears quickly in a dynamic environment
• Passionate about delivering excellent customer service
• Tech-savvy enough to work with modern software and tools
• Fluent in both English and Afrikaans, with a knack for calming even the most frustrated customer…
Then you’re the kind of person who will excel and grow rapidly in this position. You’re not just filling a seat — you’re making a difference.

🛡️ Your Work Protects Lives, Homes, and Businesses

At Fidelity ADT, we don’t take our responsibilities lightly. Every successful dispatch you manage could mean a faster response to an emergency, a critical system being fixed, or a family feeling safer in their home. That’s the kind of purpose-driven work that fuels long-term careers.
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